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Class 4 Process Diagramming

MIS 2000 Information Systems for Management Instructor: Bob Travica. Class 4 Process Diagramming. Updated September 2012. Outline. Figuring out a process Creating process diagram Class exercise. Figuring Out a Process 1/4. Description of business – how a customer order is fulfilled:

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Class 4 Process Diagramming

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  1. MIS 2000 Information Systems for Management Instructor: Bob Travica Class 4Process Diagramming Updated September 2012

  2. Outline • Figuring out a process • Creating process diagram • Class exercise

  3. Figuring Out a Process 1/4 Description of business – how a customer order is fulfilled: • When a customer places an order with Computers International, a Sales clerk opens an order, using a Sales System that adds a new order to a database. Then, the Sales clerk fills the order in the system, and the details area stored in the Sales System. COMMENT: Process has components, like activities (actions) some actor (person, an IS, or IT) performs. ActionsActor • Place Order Customer • Open Order Sales Clerk • Add New Order Sales System (Information System) • Fill Order Sales Clerk • Store Order Sales System

  4. Figuring Out a Process 2/4 • Next, a shipping clerk books a shipment with a carrier company, and selects a rush or regular service, depending on what kind of delivery the customer ordered (note: this text shows a decision point). ActionsActor • Book ShipmentShipping Clerk • Select Service Shipping Clerk (Decision)

  5. Figuring Out a Process 3/4 • The carrier delivers the shipment to the customer receiving it. At Computers International an accountant creates a new invoice and the company Accounting System adds a new invoice. The accountant sends invoice. If the payment is not received by the due date, the accountant sends a reminder notice to the customer. ActionsActor • Deliver Shipment Carrier Company • Create Invoice Accountant • Add New Invoice Accounting IS • Send Invoice Accountant • Payment Check Accountant (Decision) • Send Notice Accountant

  6. Figuring Out a Process 4/4 • A payment received is recorded in the Accounting System. This event allows the Sales clerk to close the order and it is marked as fulfilled in the Sales System. ActionsActor • Record paymentAccounting System • Close Order Sales Clerk • Mark Order Fulfilled Sales System

  7. Process Diagram • Process diagram is graphical representation of a business process. • Process diagram kinds • Actor is the process performer, and it can be person, an IS, an IT, company, department… • An Actor performs within a swim line (a column; next slide). Simple (process composition without Actors) Complete (process composition with Actors)

  8. Process Diagram: Customer Order Fulfillment Process (complete) Sales System Accounting System Shipping Clerk Customer Carrier Co. Accountant Sales Clerk 1 Place Order 2 Open Order 3 Add New Order 6 Book Shipment Delivery ordered? Regular 5 Store details 4 Fill Order 7 Deliver regularly Rush 8 Receive shipment 7’ Deliver overnight 9 Create Invoice 10 Add New Invoice 11 Send Invoice yes Payment recv’d on due date? 14 Close Order no 13 Record Payment 12 Send Reminder 15 Mark Order fulfilled A column (swim line) shows process performer.

  9. Process diagramming • In a description of business, focus on verbs that describe how work is done. Use common sense! • These are your process activities. • Identify who/what performs (actors) activities. • Draw a swim line (column) for each actor (human or not). • Identify other components (decisions that fork flow of control, loops, parallel steps). Try your best – takes time! • Draw a process diagram component by component. Use pencil, so you can easily correct errors. Errors are normal in first drafts!

  10. Class Exercise • Goals: Figure processes and draw them • Use printout/handouts

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