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Overview of CCX 10.0 Features: REST API Integration and Cisco Finesse Workflows

This document provides a comprehensive overview of the CCX 10.0 features, including an in-depth understanding of REST APIs and how to extend and connect them to Cisco Finesse. It covers the activation and service indicators, ensures effective installation and troubleshooting of gadgets, and discusses MediaSense integration. Additionally, readers will learn about configuring workflows with Cisco Finesse, managing tagging, session management, and utilizing live data through CUIC. The architecture and message flow are also elucidated for better comprehension.

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Overview of CCX 10.0 Features: REST API Integration and Cisco Finesse Workflows

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  1. Agenda • CCX 10.0 Feature Overview • Understanding REST APIs • Extend and Connect • Cisco Finesse • Activation and Service Indicators • Installation and Troubleshooting Gadgets • MediaSense • Configuration with Cisco Finesse Workflows • Understanding Tagging and Session Management • Live Data with CUIC • Architecture and Message Flow

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