Maximizing Efficiency with Mobile Applications: Why Navara?

1. Agenda • Why go Mobile? • Why Navara? • Challenges to going Mobile? • Creating the Mobile application. • Using the Mobile application. • ROI & Case study. • Next steps.

2. Agenda • Why go Mobile? • Why Navara? • Challenges to going Mobile? • Creating the Mobile application. • Using the Mobile application. • ROI & Case study. • Next steps.

3. Why go mobile? The help desk managers’ perspective More tickets closed per day Better data capture during reporting and transcription: • Timely • Accurate • Complete Greater success rate on the “first call” Fewer errors at the customer site Faster response times and problem resolution

4. Workflow complicated by manual data entry, lack of information and travel time Data managed through mobile application Hard dollar savings Why go mobile? And, of course … Before R O I After Result

5. Agenda • Why go Mobile? • Why Navara? • Challenges to going Mobile? • Creating the Mobile application. • Using the Mobile application. • ROI & Case study. • Next steps.

6. Extends the broadest range of application functionality • Designed specifically for AR System • Deploys on virtually any wireless network and devices • No proprietary affiliations or requirements • Customization tools you can use on your own • Architected to be useful • Excellent customization and admin tools • Efficient bandwidth usage in all kinds of wireless environments Why choose Navara? Functionality Flexibility The Smart Way to go mobile Simplicity

7. How does Navara know what you need? We conducted research We asked • What are your challenges? • What do you want a mobile application to help you do? • At 500 companies • In 40 countries • With people like you

8. Functional Extend the full range of your AR System applications to mobile workers Flexible Maximize compatibility with wireless technologies Simple Apply powerful customization tools to make it all work more smoothly How do you create the mobile application? We can show you the smart way to go mobile Navaramakes it easy!

9. Functional Full Functionality How do you create the mobile application? • Mobilization Wizard • A guided tool for the administrator • Automates the importing of forms and user profiles into the Navara application • Performs the conversions from AR System to the mobile application Flexible Simple

10. Total Flexibility How do you create the mobile application? • Design Center • An easy-to-use, graphical interface for creating, customizing and testing mobile applications to fit device type requirements and mobile workers’ needs Functional Flexible Simple

11. 2 3 1 Use Mobilization Wizardto transfer data and forms Manage with Admin Environment Customize with Design Center How do you create the mobile application? • Application creation summary: Approximate Time – 3-6 hours (?)

12. NIEHS’ Solution • Create a wireless application—using PDAs and laptops—that goes where the service techs go • NIEHS’ Problem • An IT staff of 25 and 1,000-plus users on a campus setting • Help desk request data is poorly tracked and recorded because the staff works in the field most of the day The Bottom Line for NIEHS • Immediate, remote access will let technicians improve the team’s operating efficiency • Capturing and processing data more accurately will help determine time spent per request, identify resource needs, and monitor equipment performance What has Navara done for clients?

13. Creating the Navara Mobility Suite application 1 4 • A. Connecting the server • B. Building the mobile application • 1. Using Mobilization Wizard to transfer data and forms • 2. Customizing with Design Center • 3. Managing with Admin Environment • C. Loading the devices 2 3 Using the Navara Solution WorkflowAnalysis Next steps: Navara Roadmap Scoping and Project Launch