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Marketing Co-Op. Business Communication Etiquette. Telephone Etiquette. Always answer quickly (2-3 rings) Don’t put someone on hold for longer than one minute Always be pleasant and willing to take a message Read message back to caller to ensure accuracy .

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Presentation Transcript
telephone etiquette
Telephone Etiquette
  • Always answer quickly (2-3 rings)
  • Don’t put someone on hold for longer than one minute
  • Always be pleasant and willing to take a message
  • Read message back to caller to ensure accuracy
how is using the phone at home different from using at in the office at work
How is using the phone at home different from using at in the office (at work)?

Home

Office

More formal

Business transactions

Systems with many features

Answer for many people

More casual

Pleasure

Few features

Answer for one or two people

telephone etiquette1
Telephone Etiquette

Conference Call: telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call or meeting

time zones
Time Zones

Do you know what time zone you live in?

why is it important to know time zones
Why is it important to know time zones?
  • Scheduling conference calls
  • Knowing close of business in other countries
cell phones at work
Cell phones at Work

Are you allowed to have a cell phone on you at work?

journal writing activity
Journal Writing Activity
  • How have cell phones impacted your life?
  • What would life be like without your cell phone?
  • Are cell phones positive?
  • When are they negative?
  • Write at least two paragraphs describing your thoughts and opinions on these questions