1 / 15

Business Etiquette

Business Etiquette. BCSIII-2:Students will demonstrate effective communication skills used to succeed in the business world. **What is etiquette?. Proper behavior for social situations 6 underlying principles: Be on time Be discreet Be considerate, respectful and upbeat Dress appropriately

ernst
Download Presentation

Business Etiquette

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Business Etiquette BCSIII-2:Students will demonstrate effective communication skills used to succeed in the business world

  2. **What is etiquette? • Proper behavior for social situations • 6 underlying principles: • Be on time • Be discreet • Be considerate, respectful and upbeat • Dress appropriately • Be concerned with others • Use correct grammar—written and spoken

  3. Introductions • Say the name of the person with authority first • Only have to say each name once • Try to add information about each person • If in doubt, use the person’s last name • If you forget a name, be honest but polite

  4. Remembering Names • Repeat the name when you acknowledge the introduction • Say it several times to yourself • Use an association to try and remember • Make a file when you get home with notes about the people you met

  5. Handshakes • When you meet and when you leave • Shake hands with the host first in a group • Stand up • Grasp the other person’s palm for 3-4 seconds • Smile

  6. Cell Phones • If you must answer a call, go somewhere that doesn’t disturb anyone else • Answer your phone with your first and last names • When you make a call, identify yourself and ask if this is a good time to talk

  7. Corporate Image • Hair • Clean, professionally styled, combed • Eyebrows should not be bushy • Nose and ear hair should be trimmed • Face • Women should wear natural looking makeup • Men should be clean shaven

  8. Corporate Image • Hands • Fingernails should be one length and polished or buffed • Men should have trimmed nails • Green, blue and other obnoxious colors are not professional • Body • Shower and use deodorant • Use perfume or cologne very sparingly • Rinse with mouthwash after brushing your teeth

  9. Corporate Image • Clothing • Clean and pressed • Polish your shoes • Pay attention to quality and fit • Accessories • Less is more • Rule of 13 (buttons, jewelry, tie, scarves, belts, hair accessories) • Do NOT get ready in public!

  10. ***Networking • Clothing, behavior, and manners show confidence • Make direct eye contact and remember to blink • Good Posture shows self-esteem • Talk to strangers • Keep your right hand open • Start with an opening question

  11. **Small Talk • Smile! • Open posture so you look attentive • Use appropriate tone • Eye communication—says “I’m listening” • Nod for positive feedback

  12. Topics of Conversation • SAFE TOPICS • Weather • Traffic • Sports • Non-Controversial Events (ex: Oscars) • Travel • Books • Common Experiences • Environmental Issues • UNSAFE TOPICS • Health • Cost of Items • Income • Personal Problems • Gossip • Dirty Jokes • Religion • Highly Controversial Issues

  13. **Business Talk • DO • Use new words • Compliment • Keep good eye contact • Establish a common ground • Ask questions • Be clear in what you say • DON’T • Use slang • Gossip or preach • Interrupt • Be loud or talk fast • Go into too much detail or go on and on • Finish others sentences • Complain • Correct others • Try too hard to be funny

  14. Table Settings • Use utensils from the inside out • Rest a used knife on your plate—do not put it back on the table • Serve from the left • If in doubt, watch someone else • Place your napkin in your lap • If you get up, leave the napkin on the table • Don’t blow your nose in your napkin • Don’t lick your fingers

  15. Thank You Notes • Anytime it takes someone more than 15 minutes to do something for you • Should be done in a couple of days • Double check how to spell names • Keep written communication under one page • PROOFREAD!

More Related