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Technology Management Team’s Vision & Goals CONTOSO Corporation Aug13,09
Company Background • Contoso is working on Wireless 1xEvDo application to handle high speed 3G application data transfer (voice, video data) in mobile phones while working toward a full blown future 4G application. • Product/project is built on code developed by different teams; firmware in China, protocol in Scotland, DSP in Spokane, system testing, learn ware and user training in Redmond.
1xEvDo Project Situation • Prior to start the project: • Reorganization prior to start of the project resulted in loss of some team members. • Release the project: • Beta version of the software was released on time to selected customers with the following feedbacks • After the release: • Feedback from the customers: • Significant number of new critical and serious • Some of previously reported defects were not fixed • Customers are not happy with the quality of the product and might go with the competitors. • Feedback from the Internals: • Lack of up to date critical documentation such as system design documents, product documents, system testing and learn “ware” did not help the situation.
Technology Management Team ToDo List • Turn the situation around • Capture new customers and target market share in crucial markets of China, Korea and Japan. • Establish the team vision • Communicate Short-term and long-term goals to all stakeholders
Vision “Excellence in management and delivery of projects to enable Contoso to be a worldwide leader in innovative wireless application solutions.” • Mission “To enable project management best practices and promote adherence to standards and measurements for sustained success.”
Short-Term Goals • Assign a global PM • Integrate the geographically disparate development teams • Introduce and use new technology, training, team-building tools • Apply well-documented processes, ground rules and procedures • Improve customer relationship • Short-term customer relationship strategy • Assign a dedicated on-site customer support team for top beta customers • Allocate more resources to 1xEvDo project • Request temporary staffing to from other internal teams • Focus on defect resolution • Assign critical defects to appropriate developers • Set the timeline for the fixes • Focus on filling the gaps in the documentation • Assign a dedicated person to bring up-to-date product design documentation • Facilitate needed training to the team • Bring external trainer to fill in the gaps
Long-Term Goals • Establish Project business plan development process to ensure user expectations are met • Establish and track measurable project metrics and management reporting guidelines • Set and meet established project exist criteria: scope, schedule, and budget expectations • Minimize project risks by proactive project governance and phased review process • Establish repository of best practices in project management • Achieve accountability in the consistent delivery of products and services • Enhance capabilities in managing IT projects • Establish a collaborative IT project management environment • Consistent Data collection and Reporting • Portfolio of IT developed and maintained projects • PMO governance