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FREQUENTLY ASKED QUESTIONS (FAQ’S)

FREQUENTLY ASKED QUESTIONS (FAQ’S). PBM Pharmacy Knowledge Expert Workgroup Naeem S. Mian RPh. Director Pharmacy Informatics VA New Jersey Health Care System. PBM Pharmacy Informatics Workgroups. Training for end users Pharmacist Technicians Technical/Package level training

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FREQUENTLY ASKED QUESTIONS (FAQ’S)

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  1. FREQUENTLY ASKED QUESTIONS (FAQ’S) PBM Pharmacy Knowledge Expert Workgroup Naeem S. Mian RPh. Director Pharmacy Informatics VA New Jersey Health Care System

  2. PBM Pharmacy Informatics Workgroups • Training for end users • Pharmacist • Technicians • Technical/Package level training • Drug Accountability • Parameters • Automation • Mumps/Fileman

  3. Need for Frequently asked questions (FAQ’S) • Emerging technologies • Automation • Interfaces • Cots products • Software changes in CPRS and Pharmacy modules • Knowledge base for • Existing employees • New staff

  4. FAQ Initiatives • Original idea • Jeff Ramirez • Lynn Sanders • Adelaide Quansah • Subsequent follow up • Virginia Torrise • Adelaide Quansah • PBM FAQ Knowledge expert workgroup

  5. Pharmacy knowledge expert workgroup resources • Subject matter experts covering all facets of pharmacy from the field, PBM and EVS (Enterprise Vista Support) • Address any question that pertains to the practice of pharmacy • Technical • Administrative • Clinical • End user issues

  6. Members • Marcia Buckley • Thomas Campbell** • Alan Celestino • Barbara Connolly • Janet Graham • Jim Hewins • Geoffrey Kimber • Gregory Laird • Naeem Mian • Chris Parris • Dance Smith • Shawn Toy • Virginia Vece • Flo Vitanza • Brian Wilcox

  7. FAQ workgroup objectives • An easily accessible single point website to post questions that ensures: • Review by the Pharmacy Knowledge Expert workgroup. • An accurate answer posted on the same website in a timely manner. • Building an easily searchable repository • Use of WIKI technology as the site grows • Use of twitter technology for sharing information • Cut down traffic on various pharmacy e-mail groups

  8. Solutions explored • Gui Nois • Remedy • Web Portal • SharePoint

  9. Web Portal • Defined different field for a web based form. • Defined different packages or categories • Defined sub-categories within each Package. • The list of categories and sub-categories was compiled and agreed upon by the members. • The list was sent to EES webmaster for population on the webpage.

  10. Current screen

  11. List of Packages

  12. Outpatient pharmacy sub-categories

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