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Operations – One Word • Efficiency • Production • Supply • Boring • Team building • Decision making • Strategy • BLAH! • Unfamiliar • Never heard of it • Mathwork
So, you want to start a cheese steak shop . . . What are the three most important decisions to start a steak shop? What are the three most important decisions in running a steak shop?
So, you want to start a cheese steak shop . . . Where should we locate? Facility location
So, you want to start a cheese steak shop . . . Where should we locate? . Facility location
Cheese Steak shop . . . Predict steak sales? . Forecasting
So, you want to start a cheese steak shop How should you design the shop to meet potential customer needs?? Quality management / QFD
So, you want to start a cheese steak shop . . . Where should we locate? Interior layout? . Facility layout
Cheese steak shop . . . How do we manage the construction project? . Project management
Cheese steak shop… How should we spend our advertising budget? . Resource allocation
Cheese steak shop… QUALITY… Order qualifier or Order winner? How well are we doing relative to our competitors? Productivity measures .
Cheese steak shop… Tracking ingredients x-bar charts, P-charts … Product quality? Ensuring steaks have enough steak Quality management . SPC
Cheese steak shop… How can we improve customer service? Focus on most important problems Safety stock to maintain service levels? …when to reorder? Balancing customer service with cost Service system management Quality management . Inventory control
Cheese steak shop… Which shops should ship to which customers? (and how much) . Supply Chain
Cheese steak shop… How much/when to produce … …meal components? . MRP
Where we are going… Module 1: Foundation intro, strategy Module 2: Analyzing the Market forecasting, location, capacity Module 3: Creating a value proposition product design, process choice, project management Module 4: Systems improvement process analysis, quality, inventory Module 5: Systems Integration supply chain, lean systems .