The H.T. Hackney Company. “A successful business is built on customer satisfaction.”. Are you looking for ways increase to your sales?
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“A successful business
is built on customer satisfaction.”
Are you looking for ways increase to your sales?
1891 marked the beginning of a commitment that has been kept for over 100 years. H. T. Hackney began a small grocery business that year with the simple goal of providing the finest products and superior customer service. Over 100 years later that same strategy and business philosophy stand true. Let us show you how we can increase your sales and profits.
The H.T. Hackney Company
1200 Burris Road,
Newton, NC 28658
Providing quality service
With integrity for over 100 years
A successful business is built on customer satisfaction.
Our programs and commitment are created around the concept of creating a partnership with all of our clients. H. T. Hackney will takes a vested interest in all of our clients’ success and growth, creating a partnership with quality service and integrity that involves more than just a delivery service. With our unique and contemporary marketing approach, your current and future needs will always be fully supported by H. T. Hackney. We believe that by working together, we make both our clients and H.T. Hackney stronger. We offer many exclusive programs available only to H. T. Hackney customers, giving them the Hackney Advantage. H. T. Hackney will partner with you by working with you to have the best product mix, the best category flow, the best deals, and the best service of any wholesaler—to help keep you in the business of being in business.
On Our History of Success
A successful business is built on customer satisfaction.
1891 marked the beginning of a commitment that has been kept for over 120 years. H. T. Hackney began a small grocery business that year with one simple goal of providing the finest products with superior customer service. Over 120 years later that same strategy and business philosophy stand true. We have made it our business to provide customers with everything they need to be successful in a highly competitive marketplace. We make it our business to stay focused on the latest trends and ever-changing retail regulations, then create strategies to help our customers focus on the business of being in business.
The H. T. Hackney Food Show Expo
One of the largest Wholesaler Trade Shows in the Southeast, held annually in the spring. The deals are typically between 10—15%.
Myrtle Beach, SC
April 12—14, 2013
We’re often asked what makes us different from other wholesalers. In a word, it’s service. At H. T. Hackney, we believe that there is more to being a wholesaler than delivering groceries at a great price. Where other wholesalers have cut their sales force and eliminated both in store visits and merchandising teams, we have added to our team.
We provide more than a delivery service. Our Account Manager works with both the your office and your Store Personnel. He will demo new items, recommend replacements for deleted/non—turning items, take care of all your credits, keep your tags current, assist with resets— by providing both manpower and category flow. He will cut new items into sets.
Your account manager will have the latest tools of the trade to provide you with the most up-to-date information on the trade. We don’t believe that just because we’ve always done it a certain way, that that’s the best way. We strive to stay ahead of the curve in providing you the information you need to be successful, helping to keep your eyes focused on your business.
Your account manager will have many tools at his disposal. He will be able to be in constant contact with you, by phone, text, and email. He’ll have access to the web at any time—using his phone, tablet, and/or laptop. All of our credits are electronically handled at the store level. He will be able to print tags at the store, giving him the ability to make changes that you or your managers have requested.
You will have a dedicated customer service representative. She will be the go-to-person when you or your managers need to contact someone at the warehouse. She is knowledgeable about your account, will work with your account manager to provide you exceptional service.
Real time, online account access, including accounts receivable, invoices, movement data, graphical trend reporting, current price and retail, item inventory, UPC data, and cigarette brand reporting are all available through our web access. With online access through the HT Hackney Corporate and Newton websites you are able to simplify many of your tasks. From creating custom order guides, ordering and viewing orders to forced distribution, our online access is designed to assist you and make tasks easier. Many of the reports that you need can be configured to automatically run for you and they will be in your inbox the morning you need it. You are able to view new items, authorize items, and maintain SRPs in a user friendly manor. You can view monthly money savers and sales bulletins and order for your locations, all from your desk.
HOSS—a powerful handheld tool operating on the Microsoft PocketPC platform allows customers the ability to perform various functions including: placing orders, generating build-to-orders, viewing cost and retails, and many more tasks. It will generate a suggested order for a specific location, based on an 8 week average. Item movement is displayed along with the last purchase date, cost, and retail on one easy to read display. The screen is color coded to instantly tell your managers if the items are low on stock, out of stock, substituting to a new item, or deleted by the manufacturer. Scanning the shelf tag, the item, or the case, makes ordering simpler.
Intermec—a H. T. Hackney Employee handheld device that allows for ordering, creating shelf tags, and issuing credits. The information is updated daily, allowing your account manager the ability to take care of all your needs. No more handwritten tags or waiting for information to effectively take care of your locations. Our merchandisers use the POET system to accomplish the same task.
From take and bake to heat and serve, we have everything you’ll need.
We offer beverage programs from coffee and tea
to soft drinks and slushies.
The H. T. Hackney Company supports many food service items and programs.
We have several Branded food service programs without the franchise fees that feature Tyson’s Products. These include Chappy’s Chicken, Crossroads Café Subs, and Pirelle's Pizza.
Custom signs for your every need
All signs made to your dimensions
Your Graphics and Colors
Add your logo—no problem
All signs printed in house
In conclusion, we believe the most important advantage of a partnership between You and H. T. Hackney is the many services and programs that we offer.
H. T. Hackney possesses the valuable information, knowledge, and support that stores and management need everyday.
You can count on H. T. Hackney to provide the tools your business needs to focus on the business of being in business.
We have not forgotten the principle on which our company was founded:
A successful business is built on Customer Satisfaction!