Elevating Performance, Quality, & Fulfillment at Work

1. Elevating Performance, Quality, & Fulfillment at Work Principles and practices for dealing with demands, tasks and opportunities coming at you with focus and relaxation.

2. Our world has changed dramatically over the past 25 years • We need to learn how to work and live in the 21st century. • We need new thinking regarding performance, productivity, fulfillment & well being

3. Events that have increased the Speed, Complexity, & Volume of Work in the 21stCentury 2000’s Wi-Fi Instant Messaging 1990 Internet 1980 E-mail Cell phones 1970 Personal Computers 1960 Affordable flying Mainframe computers 1950 Personal Fax Machines Touch tone (digital) phones 1900 Late 1800’s Electric typewriters Sputnik & Space race Interstate Highway System Assembly lines & mass production Automobiles Trains (standardized time zones)

4. future technology trends By 2015 therewill be more than 50 billion chips that will all be connected into one wireless global network, speaking one language. By 2020 these selfevolving chips will have the capacity to learn, watch, record, analyze, and identify every person on the planet in real time. By 2020 the internet will develop a type of ‘personal awareness’ of itself. From ‘The Extreme Future’ by James Canton, Ph.D.

5. How’s this working for us? “Since 1957 our GNP has double while the average level of happiness has declined (about 32%). .. the divorce rate has doubled, teen suicide has doubled, violent crime has tripled, more people than ever are depressed, overweight, suffer from ADD, and are addicted to drugs, food, gambling, stress and/or work.”

6. The number of American workers who consider stress to be a major problem in their lives has more than doubled during the past ten years. 62% percent of American workers say their workload has increased over the last six months; 53% say work leaves them "overtired and overwhelmed.

7. Feeling Disconnected? “While we have been miraculously connecting electronically over the past 15 years, we have also quietly and unintentionally been disconnecting interpersonally.” ~~~ CrazyBusy, Edward M. Hallowell, M.D.

8. Signs you might be suffering from ADD… • You pulled up to a stop sign and waited for the light to change. • You tried to open the front door of your house with the keyless remote to your car. • You tried to change television channels with the telephone. • You could not find the glasses that were on your face!

9. Today’s Challenges • Prioritizing-knowing which thing to do and when to it • Distractions & interruptions - Handling too much of everything; technology, information, demands, tasks and multiple projects • Productivity Tools – what tools to use & how to use them, so they work for YOU • Quality of life & health - Handling ever increasing amounts of stress and anxiety, learning how to relax in the face of it

10. What about you?What your challenges?

11. Work Habits We have work habits that impede our performance and lead to stress. Altering your work habits will transform your productivity and diminish your stress

12. Definition of Habit hab•it(habit) n. • A recurrent, often unconscious pattern of behavior that is acquired through frequent repetition. • An established dispositionof the mind or character. • Anaddiction, especially to a narcotic drug.

13. This happens Someone walks into your office Something comes to mind that you need to remember Someone asks you to do something An email arrives in your in box You do this You stop what you are doing & talk You tell yourself “I’ll remember that later” You jot it down on a handy scrap of paper You stop what you are doing and respond to the email ‘habits at work’

14. What are some of your work habits and/ or techno-addictions? Email, texting, taking interruptions, responding or not responding, procrastinating, waking up at 3am in a panic, working all the time, avoiding the hard stuff, being too self critical, always trying to get more organized..

15. Time Management When most people think of productivity, they think of time management, useful but limited We have more productivity tools than we could have imagined. Since 1960 the average American is working 160 hours more per year

16. The ‘Time Management Ladder’ • Day/Executive Planners • Organizational tools: Post-it notes, whiteboards, paper calendars, • Technology Tools: Blackberry’s, Laptops, Electronic Calendars Electronic Post-it notes cocktails…

17. There’s a disconnect between the new work environment, our traditional approaches and our ‘brains capacity’ to effectively deal with work & life Working longer hours is unsustainable; resulting in exhaustion, sickness & disengagement.

18. ‘trying to get it all done’ You will never get it all done. It’s Impossible!

19. Notice… • It is obvious that you will never get it all done, but you habitually think you should get it all done • We all know that good people should get it all done and are failures if they don’t. Since you are a good person you will try to get it all done, anyway – even if you can’t.

20. What are some of the ways you try to “get it all done”?

21. Multi-tasking?

22. Release “I release the need to get it all done, now and forever….”

23. Technology (alone) is not the answer We need an ‘integrated approach’ to productivity that is grounded in the totality of ‘who we are.’ .

24. Too much technology? “Our task now is to learn how to use the technology we’ve invented, rather than allow it to use us, so that it improves our human connections, and does not replace them.”

25. Too much technology? • Did you hear about the women that called 911 because she locked herself inside her car? (Turns out the keys were in the ignition!) • I actually saw a man checking his email on his laptop and using the urinal at the same time. • One of my friends told me she sent a text message to her son asking him what he wanted for dinner - she was in the kitchen, he was in the living room! • Ever yelled at the automated voice? • I caught my Rabbi checking his blackberry while leading prayer service…perhaps it was you know who…

26. What productivity tools do you really need?

27. How many do you use? • Fax machines • Cell phone • Word Processors • Blackberry • Dictaphone • Voice messages • Desk top computer • Wall calendar • Desk phone • Internet portals • Wireless products • Voice recorder • Digital camera • Computer databases • Post-it Notes • Spreadsheets • Instant messaging • Notebooks • Paper folders • Computer files • Contact lists • Satellite phones • Reference libraries • Activity logs • Project Mgmt programs • CRM software • Webcast presentations • Tape recorders • Video cameras • Planners • Voicemail logs • Meeting journals • To Do / Task List • PDA • E-mail • Tablets • Piles on your desk • Computerized schedule • Scraps of paper • Files • Books • Laptop computer • Bound notebooks • Paper Schedules/Organizers • Baskets • Database

28. Your Current Management Structure • When you look at your list as a system, what’s the nature of your existence system? How would you describe it? • What is the impact of using this system on your performance and peace of mind?

29. Productivity Practices Capture Schedule Use Task Folders for Managing People & Projects

30. Catch Tools

31. Catch Tool Work Practices • You have one or two Catch Tools • Your Catch Tool is at hand at all times • Enter ideas into your Catch Tool as they come to mind • Each day, you move everything from your Catch Tool into your calendar, or to your outlook projects folders

32. If you’re going to do it; schedule it

33. Storing Relevant Information The Occasion Link to information on the Internet Pertinent E-mail Agenda items can also go here

34. inhale…exhale…email 5 practices for saving your sanity

35. Email Practices • Turn off your e-mail notification indicators – sound and visual. • Schedule timeto scan and read the E-mail in your inbox • As you read and scan your E-mail, slide anything that you cannot respond to instantly into your Not Doing Now E-mail folder or to the task folder it belongs to

36. Email Practices • Schedule three or four occasions per week to review, process and respond to what is in your Not Doing Now E-mail folder. • Do not open and read E-mail except during the scheduled Occasion.

37. Handling interruptions & distractions

38. Interruptions & Distractions • Learn to say “NO” when you should • When interrupted ask, is this a ‘411’ or a ‘911’ • Use ‘Agendas’ (task folders in Outlook) to manage projects and people • Close your door when you should

39. Tips • Release the need to be busy all the time • Release stress through breathe; meditate, walk, exercise • When you don’t know what to do; get quite & check in • Don’t eat & work at the same time

40. Tips • Take brief but regular breaks from your desk, naps are good whenever possible, feed your soul • Manage the quantity & quality of exposure to the machines • Don’t take your technology to bed, take your spouse to bed instead

41. Reduce caffeine, sugar and alcohol “My doctor says only one glass of alcohol per day…I can live with that!”

42. completion

43. We are at crossroads • Business as usual • Working longer & harder • Consuming to get happy • Thinking from separateness • Connection • Communication • Consciousness • Thinking from Oneness • Being a ‘whole person’

44. “The link between wealth and happiness is not borne out by experience. Money can buy many things but not happiness and well being. It can buy sex but not love, attention but not caring, information but not wisdom.

46. What did you get? What do you now see is possible?

47. Coaching or Support Need Support? 760-918-6701 Or Visit: www.lifeworkseducation.com/resources

48. Helen Keller “I used to have time to think, to reflect, my mind and I. We would sit together of an evening and listen to the inner melodies of the spiritwhich one only hears in leisure moments when the words of some loved poet touch a deep, sweet chord in the soul that until then had been silent.”