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RABQSA Report: Applications, Complaints, and Improvements in Aerospace Certification

This report, presented by Monique Inman in Fort Lauderdale on March 18, 2013, outlines the status of applications received, complaints, auditor resignations, and improvements in the aerospace certification process from December 1, 2012, to February 28, 2013. Key issues include four complaints regarding application processing times and auditor ID cards, as well as two denied appeals. Notable improvements feature updates to the voting process, centralized voting, and enhanced communication with the Auditor Review Team. The report aims to enhance transparency and efficiency in the certification process.

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RABQSA Report: Applications, Complaints, and Improvements in Aerospace Certification

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  1. RABQSA Report Ft. Lauderdale, Florida 18th March 2013 Presented By: Monique Inman

  2. Topics Applications Received Complaints Auditor Resignations Improvements Questions

  3. Aerospace Applications December 1, 2012 – February 28, 2013

  4. AS9100

  5. AS9110

  6. AS9120

  7. Complaints • 4 complaints • Application processing times – closed, application processed within 30 days. • Auditor ID card not received – closed, ID Card mailed. • Plexus time limit for AATT exam too short – closed (advised that time frame is sanctioned by IAGQ). • IAQG Testing Process for AATT Exam – closed (advised to file complaint with IAQG).

  8. Appeals • 2 Appeals • Both appeals reviewed and denied. • Both appellants have requested teleconference. • Coordinating teleconference dates with customer and Will Tate.

  9. Auditor Resignations • 2 Resignations • Feedback provided to RABQSA - no longer wished to hold certification.

  10. Improvements • Technical Advisory Committee • Advice on work experience questions • Review AEA and AIEA applications • Voting Process Updated • Files uploaded RMCAR website • Centralized voting • One contact for voting decisions • Reduced voting time to seven days • Improper Authentication and Processing Tracking • Track instances where errors in processing have been identified. • Reviewed monthly • Assist with determining any trends • Additional training may be needed, or procedures may require updating • Increased communication with Auditor Review Team • Bi weekly meetings • Additional resources assigned to assist Aerospace Examiner

  11. QUESTIONS

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