2019 Diversity, Equity & Inclusion (DEI) Pulse Survey

1. 2019 Diversity, Equity & Inclusion (DEI) Pulse Survey Presented by

2. What is the Many Voices DEI Pulse Survey? • New annual DEI-related Pulse Survey • Administration dates: October 14 to October 25 • DEI is a top priority at Michigan Medicine • Allows for an Engagement check-up Why?

3. Press Ganey vs. Survey Solutions platform Press Ganey: • 5-point rating scale with an N/A option. • Online survey available in English, Spanish, French, and Korean.* • Respondents must click the “SUBMIT” button at the end of the survey for final responses to be captured. Survey Solutions: • 6-point rating scale with no N/A option. • English and Spanish online surveys with French and Korean translation guides. • Partial responses captured without clicking “SUBMIT” button at the end of the survey. * The Faculty survey will only be available in English.

4. What’s included in the survey? • Engagement questions from Press Ganey. • Survey will focus on the following DEI-related domains: • DEI • Communication • Respect • Teamwork • Net Promoter Scores (NPS)

5. Net Promoter Score (NPS) NPS % Promoters % Detractors NPS will range from -100% to 100% with 100% being the most favorable result.

6. Survey questions

7. Definitions Definitions can be accessed from the "Key Terms" hyperlink in the upper right corner of the survey.

8. What else do I need to know? • Employee eligibility file • Work Area Codes (WACs) not being used • Taking the survey • Culture Coaches and DEI Implementation Leads

9. Eligibility requirements

10. Your role • Participation rates • NPS as key metric • Action planning Key information and resources related to the survey are available on the DEI Pulse Survey website: http://diversity.med.umich.edu/pulse.html

11. Questions Contacts: Megan Blair, Quality, blairml@med.umich.edu Phillip Lipka, Human Resources, plipka@med.umich.edu Patti Andreski, Office for Health Equity & Inclusion, pandresk@med.umich.edu