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U.S. General Services Administration. Federal Acquisition Service. Developing and Implementing New Ideas Partnership

U.S. General Services Administration. Federal Acquisition Service. Developing and Implementing New Ideas Partnership for Public Service May 10-12, 2011. Developing and Implementing New Ideas. GSA Expo 2011. Partnership for Public Service.

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U.S. General Services Administration. Federal Acquisition Service. Developing and Implementing New Ideas Partnership

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  1. U.S. General Services Administration. Federal Acquisition Service.Developing and Implementing New IdeasPartnership for Public ServiceMay 10-12, 2011

  2. Developing and Implementing New Ideas GSA Expo 2011

  3. Partnership for Public Service The Partnership for Public Service works to revitalize our federal government by inspiring a new generation to serve and by transforming the way government works Securing the Right Talent Call to Serve and Annenberg Speakers Bureau Engaging Employees to Deliver Results Best Places to Work in the Federal Government Developing and Energizing Leaders Center for Government Leadership Fueling Innovation Service to America Medals (Sammies)

  4. Center for Government Leadership Preparing federal leaders to solve national challenges by driving innovation, inspiring employees and delivering results Alumni Network

  5. What Comes to Mind?

  6. “It is not whether we need a 'big government' or a 'small government,' but how we can create a smarter and better government.” – President Barack Obama

  7. Defining Innovation in Government Innovation can come in many forms: Finding new ways to meet needs – even unrecognized needs Innovation is NOT about the next technology – focus on the “people factor”

  8. Why Innovation in Government Is Hard Politics and miscommunication disrupt efforts to promote collaboration and innovation Government employees have no defined process for introducing and exploring new ideas Without effective measures of success, government can’t justify an R&D budget Government rewards the status quo

  9. Developing and Implementing New Ideas Set Goals Make Time for Your Second Job Engage Others in Problem Solving Prototype and Plan for Implementation Prepare Your Pitch Enable Innovation

  10. What’s something you feel passionate about pursuing to improve your programs?

  11. 1. Set Goals • The best way to reveal issues and opportunities is to observe people in their day-to-day activities • What people say they do – and what they actually do – are often not the same thing • Don’t just talk to the “average user” – consider the entire network Speaker notes available

  12. What’s Happening Here?

  13. Principles of Understanding • Approach with an open mind • Have a conversation • Consider all vantage points • Pay attention to details Source: The Ten Faces of Innovation by Tom Kelley

  14. Understand Techniques • Observe and Inquire: Be a “fly on the wall” • Collect Stories: • The five “whys?” • Show me • Draw it • Think aloud • Ask Questions: • Ask about what may seem obvious • Ask open-ended questions • Here’s a good way to begin: “Tell me a story about…”

  15. Sources of Inspiration • Extreme Users: Individuals who are extremely familiar or unfamiliar with a service • Analogous Situations: New ideas from different industries or fields with similar processes

  16. 2. Make Time for Your Second Job • What needs to happen for your ideas to become reality? • How will you document and commit to this set of next steps? • When will you pursue your ideas? Before or after work? Thursday afternoons? Weekends?

  17. 2. Make Time for Your Second Job Need inspiration?

  18. 3. Engage Others in Problem Solving What did this person do?

  19. 3. Engage Others in Problem Solving What did this person do? Was he a lone genius?

  20. 3. Engage Others in Problem Solving Was he the team leader for a group of fun-loving innovators?

  21. 3. Engage Others in Problem Solving • Brainstorming is an effective and energizing technique to explore new opportunities • Brainstorming Rules: • Defer Judgment • Encourage Wild Ideas • Build on the Ideas of Others • Stay Focused on Topic • Be Visual • Go for Quantity • One Conversation at a Time

  22. 3. Engage Others in Problem Solving • Potential solution types include: • Roles • Tools • Processes • Events • Activities • Measures • Incentives • Training • Funding • Governance • Rules

  23. 4. Prototype and Plan for Implementation • What would it take to make your ideas a reality? • How can you make adopting your ideas as easy as possible for others? • How can you test your ideas and gain additional support?

  24. 4. Prototype and Plan for Implementation • What is prototyping? • Building to think • Rough and rapid • Why prototype? • Test and evaluate before investing time and money • Uncover issues around utility and feasibility • Collect input and generate support for your ideas • What does a prototype look like?

  25. 5. Prepare Your Pitch • How can you convince your leaders to pursue an idea? • What sort of information do they prefer (e.g., stories vs. data)? • How do they process information (e.g., reader vs. listener)?

  26. 5. Prepare Your Pitch • Keep it simple • Lead with results/impact • Deliver the unexpected (w/o being gimmicky) • Use stories to support your findings

  27. 6. Enable Innovation

  28. Nine Attributes of Innovation Leaders

  29. Nine Attributes of Innovation Leaders

  30. Nine Attributes of Innovation Leaders

  31. Nine Attributes of Innovation Leaders

  32. Nine Attributes of Innovation Leaders

  33. Nine Attributes of Innovation Leaders

  34. Nine Attributes of Innovation Leaders

  35. Nine Attributes of Innovation Leaders

  36. Nine Attributes of Innovation Leaders

  37. Nine Attributes of Innovation Leaders

  38. Self-Assessment • Assess your strengths and areas for improvement

  39. Self-Assessment • What ideas can you collect from others to improve the attributes that you highlighted as opportunities for improvement? • How can you capitalize on your strengths? • When is the next opportunity to try a new behavior at work?

  40. Inspiration – Articles/Blogs • 99% (http://the99percent.com) • Harvard Business Review (http://m.hbr.org) • Good Magazine (http://www.good.is) • NY Times Corner Office (http://projects.nytimes.com/corner-office) • Washington Post Federal Coach(http://views.washingtonpost.com/leadership/fedcoach/)

  41. Inspiration – TED Talks • Watch TED Talks (http://www.ted.com) • Tim Brown – Creativity & Play • Seth Godin – Leading Tribes • Steven Johnson – Where Do Good Ideas Come From? • Alexis Ohanian – How to Make a Splash in Social Media • Derek Sivers – Starting a Movement

  42. Inspiration – Books • Good to Great and the Social SectorsJim Collins • Leading Outside the LinesJon Katzenbach & Zia Khan • Made to Stick and SwitchChip & Dan Heath • The Art of InnovationTom Kelley

  43. Inspiration – Partnership Resources • Annenberg Leadership Seminars – Driving Innovation (June 15-16/October 26-27) • Excellence in Government Fellows program • Innovation in Government • Leading Innovation in Government • Service to America Medals (http://servicetoamericamedals.org)

  44. Debrief and Conclusion What are one to three actions that you will take upon returning to work? What support will you need to accomplish these tasks?

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