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U.S. General Services Administration. Federal Acquisition Service. Developing and Implementing New Ideas Partnership for Public Service May 10-12, 2011. Developing and Implementing New Ideas. GSA Expo 2011. Partnership for Public Service.

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U.S. General Services Administration. Federal Acquisition Service.Developing and Implementing New IdeasPartnership for Public ServiceMay 10-12, 2011

partnership for public service
Partnership for Public Service

The Partnership for Public Service works to revitalize our federal government by inspiring a new generation to serve and by transforming the way government works

Securing the Right Talent

Call to Serve and Annenberg Speakers Bureau

Engaging Employees to Deliver Results

Best Places to Work in the Federal Government

Developing and Energizing Leaders

Center for Government Leadership

Fueling Innovation

Service to America Medals (Sammies)

center for government leadership
Center for Government Leadership

Preparing federal leaders to solve national challenges by driving innovation, inspiring employees and delivering results

Alumni Network

slide6
“It is not whether we need a 'big government' or a 'small government,' but how we can create a smarter and better government.”

– President Barack Obama

defining innovation in government
Defining Innovation in Government

Innovation can come in many forms:

Finding new ways to meet needs – even unrecognized needs

Innovation is NOT about the next technology – focus on the “people factor”

why innovation in government is hard
Why Innovation in Government Is Hard

Politics and miscommunication disrupt efforts to promote collaboration and innovation

Government employees have no defined process for introducing and exploring new ideas

Without effective measures of success, government can’t justify an R&D budget

Government rewards the status quo

developing and implementing new ideas1
Developing and Implementing New Ideas

Set Goals

Make Time for Your Second Job

Engage Others in Problem Solving

Prototype and Plan for Implementation

Prepare Your Pitch

Enable Innovation

1 set goals
1. Set Goals
  • The best way to reveal issues and opportunities is to observe people in their day-to-day activities
  • What people say they do – and what they actually do – are often not the same thing
  • Don’t just talk to the “average user” – consider the entire network

Speaker notes available

principles of understanding
Principles of Understanding
  • Approach with an open mind
  • Have a conversation
  • Consider all vantage points
  • Pay attention to details

Source: The Ten Faces of Innovation by Tom Kelley

understand techniques
Understand Techniques
  • Observe and Inquire: Be a “fly on the wall”
  • Collect Stories:
    • The five “whys?”
    • Show me
    • Draw it
    • Think aloud
  • Ask Questions:
    • Ask about what may seem obvious
    • Ask open-ended questions
    • Here’s a good way to begin: “Tell me a story about…”
sources of inspiration
Sources of Inspiration
  • Extreme Users: Individuals who are extremely familiar or unfamiliar with a service
  • Analogous Situations: New ideas from different industries or fields with similar processes
2 make time for your second job
2. Make Time for Your Second Job
  • What needs to happen for your ideas to become reality?
  • How will you document and commit to this set of next steps?
  • When will you pursue your ideas? Before or after work? Thursday afternoons? Weekends?
3 engage others in problem solving
3. Engage Others in Problem Solving

What did this person do?

3 engage others in problem solving1
3. Engage Others in Problem Solving

What did this person do?

Was he a lone genius?

3 engage others in problem solving2
3. Engage Others in Problem Solving

Was he the team leader for a group of fun-loving innovators?

3 engage others in problem solving3
3. Engage Others in Problem Solving
  • Brainstorming is an effective and energizing technique to explore new opportunities
  • Brainstorming Rules:
    • Defer Judgment
    • Encourage Wild Ideas
    • Build on the Ideas of Others
    • Stay Focused on Topic
    • Be Visual
    • Go for Quantity
    • One Conversation at a Time
3 engage others in problem solving4
3. Engage Others in Problem Solving
  • Potential solution types include:
    • Roles
    • Tools
    • Processes
    • Events
    • Activities
    • Measures
    • Incentives
    • Training
    • Funding
    • Governance
    • Rules
4 prototype and plan for implementation
4. Prototype and Plan for Implementation
  • What would it take to make your ideas a reality?
  • How can you make adopting your ideas as easy as possible for others?
  • How can you test your ideas and gain additional support?
4 prototype and plan for implementation1
4. Prototype and Plan for Implementation
  • What is prototyping?
    • Building to think
    • Rough and rapid
  • Why prototype?
    • Test and evaluate before investing time and money
    • Uncover issues around utility and feasibility
    • Collect input and generate support for your ideas
  • What does a prototype look like?
5 prepare your pitch
5. Prepare Your Pitch
  • How can you convince your leaders to pursue an idea?
  • What sort of information do they prefer (e.g., stories vs. data)?
  • How do they process information (e.g., reader vs. listener)?
5 prepare your pitch1
5. Prepare Your Pitch
  • Keep it simple
  • Lead with results/impact
  • Deliver the unexpected (w/o being gimmicky)
  • Use stories to support your findings
self assessment
Self-Assessment
  • Assess your strengths and areas for improvement
self assessment1
Self-Assessment
  • What ideas can you collect from others to improve the attributes that you highlighted as opportunities for improvement?
  • How can you capitalize on your strengths?
  • When is the next opportunity to try a new behavior at work?
inspiration articles blogs
Inspiration – Articles/Blogs
  • 99% (http://the99percent.com)
  • Harvard Business Review (http://m.hbr.org)
  • Good Magazine (http://www.good.is)
  • NY Times Corner Office (http://projects.nytimes.com/corner-office)
  • Washington Post Federal Coach(http://views.washingtonpost.com/leadership/fedcoach/)
inspiration ted talks
Inspiration – TED Talks
  • Watch TED Talks (http://www.ted.com)
    • Tim Brown – Creativity & Play
    • Seth Godin – Leading Tribes
    • Steven Johnson – Where Do Good Ideas Come From?
    • Alexis Ohanian – How to Make a Splash in Social Media
    • Derek Sivers – Starting a Movement
inspiration books
Inspiration – Books
  • Good to Great and the Social SectorsJim Collins
  • Leading Outside the LinesJon Katzenbach & Zia Khan
  • Made to Stick and SwitchChip & Dan Heath
  • The Art of InnovationTom Kelley
inspiration partnership resources
Inspiration – Partnership Resources
  • Annenberg Leadership Seminars – Driving Innovation (June 15-16/October 26-27)
  • Excellence in Government Fellows program
  • Innovation in Government
  • Leading Innovation in Government
  • Service to America Medals (http://servicetoamericamedals.org)
debrief and conclusion
Debrief and Conclusion

What are one to three actions that you will take upon returning to work?

What support will you need to accomplish these tasks?

stay engaged
Stay Engaged!

Center for Government Leadership:

Annenberg Leadership Seminars

Excellence in Government Fellows program

Fed Coach http://views.washingtonpost.com/leadership/fedcoach/

Daily Pipeline

Annenberg Speakers Bureau

Service to America Medals

stay engaged1
Stay Engaged!

Tom Foxtfox@ourpublicservice.org

Laura Howeslhowes@ourpublicservice.org

Julie Williamsjwilliams@ourpublicservice.org