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T P M G. The Performance Management Group LLC. Professional Services Overview. OUR OBJECTIVE. The Performance Management Group’s mission is to work with our clients to measurably improve the overall performance and operational excellence of work products produced within their

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the performance management group llc

T

P

M

G

The Performance Management Group LLC

Professional Services Overview

our objective
OUR OBJECTIVE
  • The Performance Management Group’s mission is to work with
  • our clients to measurably improve the overall performance and
  • operational excellence of work products produced within their
  • organizations. The results of our efforts are measured by:
  • Increased productivity.
  • Enhanced quality.
  • Improved cost effectiveness.
our approach
OUR APPROACH

Performance Integration

Strategy

We successfully integrate the strategy of a

company with its

day-to-day, operational objectives.

We successfully integrate the strategy of a company with the actions of its middle and frontline management.

Synergy

Leadership

Development

Process

We successfully develop and integrate management “people skills” and “operational excellence” practices.

our approach4
OUR APPROACH

Strategy

Strategy

Synergy

Leadership

Development

Process

our methods
OUR METHODS

Strategic Planning System

Facilitate a perfect line of sight!

Translate Strategic Intent into Specific Operational Goals and Objectives.

Link Operational Goals and Objectives with Each Employees Function.

  • Additional Work Products:
  • 18 – 24 Month Vision
  • Annual Mission Statement
  • Statement of Corporate Values

Ensure Alignment of Individual Effort with Strategy for Each Department.

our methods6
OUR METHODS

Strategic Planning System

Balanced Scorecard Model

Establish Key Focus Areas

Define Critical Success Factors

linking goals with strategy
LINKING GOALS WITH STRATEGY

Executive Level

Department Head Level

Management and Supervision Level

our approach8
OUR APPROACH

Process Excellence

Strategy

Synergy

Leadership

Development

Process

our methods9
OUR METHODS

Process Excellence

Creating Process Focused Organizations!

Figure 2

Process Focused

Figure 1

Functionally Focused

Company

Dept.

A

Dept.

B

Dept.

C

Dept.

D

The

Customer

Product /Service Delivery

Dept.

A

Dept.

B

Dept.

C

Dept.

D

  • Functionally Focused Organizations Create:
  • “Us-versus-them” relationships which can limit communication between departments.
  • Departments too concerned with its own needs to meet the needs of external customers.
  • Unmanaged gaps between departments that often disrupt the continuity of cross-functional work processes.
  • Process Focused Organizations:
  • Encourage relationships across functions.
  • Base process requirements on internal and external customer needs.
  • Promote teamwork to improve “shared” work processes.
our methods10
OUR METHODS

Process Excellence

Creating Process Focused Organizations!

  • TPMG creates and establishes:
  • Process requirements based on input from external and internal customers.
  • Key performance measures and indicators for process improvement.
  • Process feedback loops designed to achieve better performance.
  • A way to provide assistance to suppliers/partners to help them improve their
  • overall performance.
our methods11
OUR METHODS

Process Excellence

Outcomes and Results!

Cost decrease because of fewer deficiencies, fewer delays & snags, fewer errors & credits,

less rework and better use of technology, materials and people!

Process

Enhance Shareholder value!

Stay in business and provide more jobs!

Capture the market with better quality & lower price!

Productivity Improves!

Excellence!

  • Sets in Motion a “Chain Reaction!”
  • Elimination of Rework.
  • Elimination of Bottlenecks.
  • Fewer Errors & Credits.
  • Improved Cost Effectiveness.
service offerings
SERVICE OFFERINGS

Process Excellence

  • Select a customized offering to fit your specific needs:
  • Continuous Process Improvement
  • Total Quality Management (Malcolm Baldrige Criteria)
  • Operational Excellence
  • Six Sigma Service Excellence (Lean Concepts Included)
our approach13
OUR APPROACH

Leadership Development

Strategy

Synergy

Leadership

Development

Process

our methods14
OUR METHODS

Leadership Development

Skill Building!

Management by Fact

Manager as Coach

Metrics and Scorecards

“Critical Thinking”

“Performance Measurement”

“People Skills”

Vital Management Skills for the 21st Century!

our methods15
OUR METHODS

Leadership Development

Skill Building!

  • As a result of this workshop, your managers will be
  • better equipped to:
  • Understand people and their motivations.
  • Examine the behavior of employees and their
  • performance in new ways.
  • Develop solutions for performance problems.
  • Coach with the best of them!

Manager as Coach

“People Skills”

Vital Management Skills for the 21st Century!

our methods16
OUR METHODS

Leadership Development

Skill Building!

  • As a result of this workshop,
  • your managers will be better
  • equipped to:
  • Collect performance data
  • regarding an issue.
  • Organize data to perform
  • business analysis.
  • Present data graphically and
  • conduct quantitative and
  • qualitative analysis.
  • Arrive at a fact based
  • conclusion regarding the issue at hand.

Management by Fact

“Critical Thinking”

Vital Management Skills for the 21st Century!

our methods17
OUR METHODS

Leadership Development

Skill Building!

  • As a result of this workshop, your managers will be
  • better equipped to:
  • Account for quality, productivity, and efficiency of
  • an operation’s performance.
  • Collect performance data and present data
  • graphically.
  • Use statistical methods to analyze operational
  • performance.

Metrics and Scorecards

“Performance Measurement”

Vital Management Skills for the 21st Century!

our methods18
OUR METHODS

Leadership Development

Workshops are:

PRACTICAL

RELEVANT

EASY TO APPLY!

“Useful to managers at all levels”

Important to the success of today’s managers!

“Can be easily put into practice immediately”

Vital Management Skills for the 21st Century!

value added services
VALUE ADDED SERVICES

Performance Integration

Strategy

Value Added Approach:

Performance Improvement is a value added approach to a non-traditional consulting model. You can select one or the comprehensive package of consulting services for your specific business need.

TPMG Guarantee:

Services are guaranteed to be effective and affordable! Contact TPMG directly to discuss the TPMG ROI guarantee and the related fee structure.

Synergy

Leadership

Development

Process

client references
CLIENT REFERENCES
  • “The processes we created and implemented are working well! We have doubled our output without increasing head count. We continue to measure performance and look for areas to improve intervals and quality.”
  • - Glenn Taylor, Vice President Service Ops.
  • Logix Communications
  • “Because of TPMG’s efforts, we have eliminated many redundancies in our activities and the cost associated with them. Without reservation, I highly recommend The Performance Management Group.”
  • - Ken Snyder, President
  • Dynegy Global Communications
  • "The instructor’s explanations of the foundations of Six Sigma and the use of quality improvement techniques were helpful, as were the how to’s on using quantitative analysis. The class participation exercises were done well. I felt the instructor had a broad range of practical and theoretical knowledge and responded well to class questions. I was pleased with the in-class use of the laptops and graphing and analysis exercises"
  • - Dave Houser
  • Washington State Dept of Social and Health Services
qualifications
QUALIFICATIONS
  • For an extensive client list visit our website at:
  • http://www.helpingmakeithappen.com/pages/151624
  • Our consultants are experienced professionals and average over 12 years of successful management, training, and performance improvement experience. Their years of practical business experience are supported by outstanding academic success in exceptional Masters programs which include, Business Administration, Human Resources, Organizational Behavior, and Organizational Communications.
  • Each consultant has been certified in Performance Management and Six Sigma Quality Improvement by TPMG and have achieved their certifications with distinction.
  • For additional information, contact TPMG Consulting services at 602 728 0185.