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Focusing on Interpersonal and Group Communication

Focusing on Interpersonal and Group Communication. Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. Describe the role of nonverbal messages in communication. Identify aspects of effective listening.

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Focusing on Interpersonal and Group Communication

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  1. Focusing on Interpersonal and Group Communication

  2. Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. • Describe the role of nonverbal messages in communication. • Identify aspects of effective listening. • Identify factors affecting group and team communication. • Discuss aspects of effective meeting management.

  3. Behavioral TheoriesImpact Communication

  4. Maslow’s Hierarchy of Needs

  5. Johari Window: Trust Leads to Reciprocal Sharing

  6. McGregor’s Management Styles challenging dislike narrowly widely littlework independently

  7. Hersey and Blanchard’s Situational Leadership Model vs. Leadership style must be appropriate for follower and task being performed.

  8. Nonverbal Communication Adds Meaning

  9. Metacommunication

  10. Kinesic Communication

  11. Understanding Kinesic Messages

  12. Effective Listeners . . . • Minimize distractions • Get in touch with the speaker • Show active involvement; do not interrupt • Ask reflective questions • Send probing prompts to the speaker • Use lag time wisely

  13. Bad Listening Habits • Faking attention • Allowing disruptions • Overlistening • Stereotyping • Dismissing subjects as uninteresting • Failing to observe nonverbal aids

  14. Characteristics of Effective Groups

  15. Group Roles

  16. Types of Teams

  17. Stages of Team Development

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