One Road to Turnover : An Examination of Work Exhaustion in Technology Professionals

1. One Road to Turnover: An Examination of Work Exhaustion in Technology Professionals

2. Top Stories

3. Work Exhaustion Concept  What is Tedium? What is Job Burnout? What is Exhaustion?

4. Antecedents • Work overload • Role conflict • Role ambiguity • Lack of autonomy • Lack of rewards

5. Consequences • Reduced job satisfaction • Reduced organization commitment • Higher turnover • Turnover intention

6. Work Exhaustion in the IT Environment • Causes of Work Exhaustion • Functioning around the clock • Continuous demands • Workloads & Deadlines • Symptoms commonly associated with work exhaustion

7. Hypotheses • H1: Technology professionals experiencing higher levels of work exhaustion report higher intentions for turnover • H2: Relative to other workplace contributors to work exhaustion, work overload is the strongest contributor to work exhaustion in technology professionals

8. Role Conflict Role Ambiguity Perceived Workload Full-Mediation Model Work Exhaustion Turnover Rate Autonomy Fairness of Rewards

9. WORK EXHAUTION TURNOVER RATE Autonomy Partial-Mediation Model Perceived Workload Role Ambiguity Role Conflict Autonomy Fairness of Rewards

10. Which is more appropriate?

11. Survey Results • Work exhaustion is a significant predictor of turnover intention • Perceived workloads is the strongest predictor of work exhaustion • Difference between exhausted and non exhausted subjects

12. Discussions and Implications • Exhaustion plays in turnover • Exhausted professionals experience high desire to leave the job • Works overload is the crux of exhaustion • Strongest contributions to turnover

13. Limitations of the Study • The sample does not represent the general population of technology professionals • Negative affectivity can operate as a nuisance variable • Mood-disposition variable is associated with the experience of work exhaustion and burnout.

14. Directions for Future Research • Data collected should not be biased towards non-exhausted workers • Comparison studies of work exhaustion among technology and non-technology professionals at similar occupational levels • Qualitative data clarify that IS/IT departments and teams are understaffed and do not have the resources required to meet the demands and expectations placed on them

15. Directions for Future Research • Job involvement has a high effect on the work exhaustion framework • Actual rather than turnover intention is encouraged

16. Implications for Practice • The retention of technology professionals is vital for many organizations • The “Best People” face “work exhaustion” • Self committed professionals can be burn out • Professionals may undergo exhaustion without managers’ supervision

17. What are the causes of Exhaustion problem? • The unreasonable workload • Communication is crucial • Reward should be taken into consideration

18. Actions To Minimize Work Exhaustion • Awareness of the workload • Appreciation to technology professionals

19. Managers’ Role in Helping IT professionals who are experiencing exhaustion • Help to identify the cause of the exhaustion • Try to manage the workload of others • Know the strengths and weaknesses of their employees • Develop a plan of action after identifying the cause • Hire more workers

20. Thank You 