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Inpatient Survey 2007. Paul Reeves/Joy Wilk June 2008. Best 20% of Trusts. Intermediate 60% of Trusts. Worst 20% of Trusts. Improvements > Seven. Best 20% of Trusts. Intermediate 60% of Trusts. Worst 20% of Trusts. Questions with worse scores. Best 20% of Trusts.

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inpatient survey 2007

Inpatient Survey2007

Paul Reeves/Joy Wilk June 2008

improvements seven

Best 20% of Trusts

Intermediate 60% of Trusts

Worst 20% of Trusts

Improvements > Seven
questions with worse scores

Best 20% of Trusts

Intermediate 60% of Trusts

Worst 20% of Trusts

Questions with worse scores
results overall

Best 20% of Trusts

Intermediate 60% of Trusts

Worst 20% of Trusts

Results Overall
main areas
Main Areas
  • Patient Dignity
  • Hospital Cleanliness
  • Communication
  • Overall Care
  • Theses themes have been identified as key themes for concern in London District General Hospitals by NHS London
who completed the questionnaires
Who completed the questionnaires?
  • 58% had a long term condition*
  • *59% of these had conditions which impacted on everyday activates
  • 344, returned questionnaires
  • 54% of patients were 66years +

What matters most to patients ?

  • Being treated with respect and dignity

20 patients said ‘No’

35 patients said not enough privacy when discussing their condition or treatment

7 patients said not enough privacy when being examined or treated

  • Cleanliness

41 patients said ward / room not very clean / not at all clean

62 patients said bathroom & toilets not very clean / not at all clean

  • Communication

Did poorly on a range of questions regarding information e.g.

Differing information given, talk in front of patient as if they weren't there,operations and procedures, discharge, medication, someone to speak to regarding worries or concerns etc

specific actions
Specific Actions >
  • The Improving Patient Experience Group [IPEG] established in October 2007
  • Weekly EHT inpatient questionnaires.
  • Cleanliness: The Trust has completed the Department of Health deep cleaning programme, Good PEAT scores
  • Staff Shortage: The Trust is currently undertaking a nursing skill mix review
  • Communication: Customer care training is in place, review of patient information
  • Food: A new Nutrition Forum was established in February 2008
this years key actions
This Years Key Actions
  • Culture Change – Commitment to Care
  • Promotion of Improvements & Innovations
  • Communication
  • High Profile Topics: e.g. Infection

Control, Patient Safety, and Hospital Cleanliness

  • Hotel Services