Resident Relocation KMG Prestige Karen Mead, Vice President James Breidenstein, Business Development O’Brien Construction Terry Bailey
Resident Relocation Ownership Meeting
The Process • Review Types of Funding: • Example: • NSP • HOME • MSHDA • What programs are involved that would dictate the resident criteria • How will it affect the status of current residents • Review the development budgets • Relocation of Residents • Marketing • Understanding the timelines as it relates to funding.
Resident Relocation Ownership, Construction & Management Teams Meeting
The Process • Review the scope of Service • Provide overview of current occupancy status by building/unit • Discuss • Construction plan, which plan has the least impact on residents • Possible road blocks for construction team • Identify buildings with shared utility service • Access to the property by contractors and subs • Parking availability for contractors
The Process Entrance
The Process • Address Resident Relocation/Expectations • Three types of relocation requirements: • Relocating offsite • Relocating to new unit • In-place rehab • Gantt Chart • Determine what building/residents will be affected • Create a chart for the relocation plan
Resident Relocation Staffing Your Property
Staffing • Determined by scope of service and current occupancy • Sample based on our example: • Manager • Assistant Manager • Maintenance Supervisor • Two maintenance Techs • Compliance Support • Leasing Staff • Three • Marketing Specialist for lease up • Outsourced
Staffing • Create an organization chart of duties • Training of Staff • Cross training • Manager, Assistant Manager, and Leasing → Compliance • Compliance Specialist → Leasing
Resident Relocation Resident Preparation
Resident Preparation • Resident Meeting: Not Just One • Discuss project/progress updates • Address resident expectations • Enforce the importance of Resident comfort level during construction • Stress the Benefits for residents • Address any possible inconveniences • Temp Utility disruptions • Parking • Dirt/Dust • Review renovations and possible apartment configurations.
Resident Preparation • Overview of the process for: • What’s expected of the resident • Selecting an apartment • Time Frames • Packing • Moving • Support • Utility transfers • Address • Compliance Issues • Rental Rates
Resident Relocation Construction
Construction • Weekly meetings with construction supervisor • Address problems/complaints • Review progress • Address upcoming construction issues affecting residents • Notify residents of any issues asap • Address product selections • Construction Team • Maintenance Team • Attend monthly draw meetings • Address outstanding issues with construction team, ownership & agencies.
Construction Before After
Resident Relocation Relocation
Relocation • Create relocation process • Schedule the move • Gather required paperwork • Update application • Update contact information • Acquire required compliance paperwork • Packing up the apartment • Packing materials • Support • Exterminations: Create a plan • Eliminate infestation relocation • Bed Bugs • Cockroaches • Rodents
Relocation • Negotiate Contracts • Moving Company • Exterminator • Moving Supplies • Trash Removal • Good time for residents to clean house. Provide a large dumpster for resident use. Old furniture, bedding etc.
Relocation • Resident Walk through. Make it an Event • Address the new, reinforce the old. • HVAC • New Appliances • Garbage disposal wrenches • Plunging the drains • Windows/Screens • Locking Systems • Parking • Introduction to new neighbors • Smoke Alarms • A welcome Home Gift
Resident Relocation Completion
Completion Leave it better than you found it! The Building The Apartment The Curb Appeal
Completion • Celebration party for Residents, Staff and Contractors • Ribbon Cutting • Get some free press • Positive Resident Reviews