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MTAC Workgroup 114 Establish Service Standards and Measurement First-Class Mail Measurement

MTAC Workgroup 114 Establish Service Standards and Measurement First-Class Mail Measurement July 24, 2007 FCM Subgroup Meeting. First-Class Mail Product Mailstream. Letters/Cards: 94.9% (92,678,151,543 pcs) Automation = 90.4% (estimate of all letters) Manual = 9.6% (estimate)

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MTAC Workgroup 114 Establish Service Standards and Measurement First-Class Mail Measurement

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  1. MTAC Workgroup 114 Establish Service Standards and Measurement First-Class Mail Measurement July 24, 2007 FCM Subgroup Meeting

  2. First-Class Mail Product Mailstream • Letters/Cards: 94.9% (92,678,151,543 pcs) • Automation = 90.4% (estimate of all letters) • Manual = 9.6% (estimate) • Flats: 4.5% (4,399,105,242 pcs) • Automation = 54.4% (estimate of all flats) • Manual = 45.6% • Parcels: 0.5% (540,194,602 pcs) • Single-Piece/Retail = 99% • Commercial = 1% • Special Categories? BRM? Remittance? Other? • No drop ship entry – all origin-entered for purposes of measurement

  3. USPS Proposed FCM Measurement Solutions

  4. FCM Letters/Cards – Automation (85.8% of product mailstream)

  5. FCM Flats – Automation (2.5% of product mailstream)

  6. Parcels – Retail or Commercial(0.5% of product mailstream)

  7. Forwards / Returns • Data can be captured on letters, flats and parcels • After identification, tracked same as non-UAA mail

  8. Measurement gaps • Non-automation letters & flats • Manual mail • Start the clock for QBRM / BRM

  9. First-Class Mail Measurement • Which mailstreams will have measurement solutions ready for 2008? • Which mailstreams will have measurement solutions ready for 2009? • Are interim solutions needed prior to 2009? • Strategy for low volume mailstreams • Is the same type/frequency of measurement needed? • Performance-based measurement systems? (e.g. if performance goes below x% 2 consecutive quarters, additional measurement/reporting required, etc.)

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