Business Mail Measurement
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Business Mail Measurement MTAC Workgroup Issue 60 November 6, 2002. Business Mail Measurement. Desired Outcome. Measure Service Performance for First-Class Bulk Mailers Generate Results at a Reasonable Cost Results Must be Acceptable to Both Mailers and USPS Operations

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Business Mail Measurement

MTAC Workgroup Issue 60

November 6, 2002


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Business Mail Measurement

Desired Outcome

  • Measure Service Performance for First-Class Bulk Mailers

  • Generate Results at a Reasonable Cost

  • Results Must be Acceptable to Both Mailers and USPS Operations

    Measurement Solution: Utilize CONFIRM


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Business Mail Measurement

Obstacles

Need to resolve some operational issues with CONFIRM “Start-the-Clock” and “Stop-the-Clock” data:

Start-the-Clock: Is ASN Reliable?

Stop-the-Clock: Can CONFIRM accurately reflect actual in-home delivery date?


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Business Mail Measurement

Current Status

  • START-THE-CLOCK: Is ASN Reliable?

    • Develop Pilot Test process utilizing CONFIRM Mailers to Assess ASN Accuracy

  • STOP-THE-CLOCK: Can Confirm Accurately Reflect Actual In-Home Delivery Date?

    • Consumer Affairs Analyzing Confirm Data from EXFC Mail Pieces


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Business Mail Measurement

START-THE-CLOCK Status

  • Enlisted 5 to 6 CONFIRM First-Class Mailers

  • Developed Site Visit Protocol

  • Conduct Site Visits in Nov ’02 thru Jan ’03 to Observe:

    • How ASN Data are Compiled and Transmitted

    • USPS Acceptance of Mailing, including Actual Acceptance Date and Time

    • Any Unusual circumstances


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Business Mail Measurement

STOP-THE-CLOCK Status

  • Analyzed CONFIRM Scan Data for EXFC Mail pieces and Compared with PwC Reporter Receipt Information

  • Determined How Often “Last Scan” Matches In-Home Delivery Date

  • Modify CONFIRM Stop-the-Clock “Business Rules” to Improve Predictive Ability