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DevLP I-Serv International Pvt Ltd. Committed to Quality, Assurance & Growth. Company Introduction. Active Domains of DevLP I-Serv International Private Limited. 1. Customer Service . 2. Construction. 3. Software Development . 4. Data Center Solutions. Customer Satisfaction Cycle.

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devlp i serv international pvt ltd

DevLP I-Serv International Pvt Ltd

Committed to Quality, Assurance & Growth

Content Subject to DevLP I-Serv International Private Limited

company introduction
Company Introduction

Active Domains of DevLP I-Serv International Private Limited

1. Customer Service

2. Construction

3. Software Development

4. Data Center Solutions

Content Subject to DevLP I-Serv International Private Limited

customer satisfaction cycle
Customer Satisfaction Cycle

First Call Resolution

Customer First approach

Company SPOC

Customer customized solution

Operation Process Flow

Internal POE

Information Process Procedure

Content Subject to DevLP I-Serv International Private Limited

progress diagram
Progress Diagram

Phase 1

Phase 2

Phase 3

Agents are hired with respect to process requirement.

Evaluation for Voice & Accent along with Process training assessment

Successful agents are provided On Job training

Each Call is recorded and monitored. Live barging and off call feedback sessions are provided on weekly basis. Agents with poor performance cycle are underwent through CIP

Values are given the most important place in all process. FCR, C-SAT, Line Adherence, Lead Generation on Target based performance. Standard escalation format for Irate customer

Content Subject to DevLP I-Serv International Private Limited

process classification
Process Classification

Lead

Survey

Transfer

Service

Survey Campaigns Of Various process for U.K and U.S generating leads

U.S & U.K Debt Management Campaigns. B2B & B2C Webinar and Appointment’s

Live Transfer Technical Lead Sales, Warranty Sales, Technical Support by remote Sharing

Inbound Dialer with recording facility on independent server, AHT & Abondon parameters

Content Subject to DevLP I-Serv International Private Limited

customized solution for service center
Customized solution for Service Center

Content Subject to DevLP I-Serv International Private Limited

devlp i serv centers across india
DevLP I-Serv Centers Across India

Nagpur

Yavatmal

Jabalpur

Mumbai

Delhi(Proposed)

Chennai

Content Subject to DevLP I-Serv International Private Limited

quality cycle in devlp i serv intl
Quality cycle in DevLP I-Serv Intl.

Content Subject to DevLP I-Serv International Private Limited

business development basics for devlp i serv
Business Development Basics for DevLP I-Serv

Operations & Support Functions

Planning

technique

E Satisfaction

Target

Content Subject to DevLP I-Serv International Private Limited