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AUGUST, 2009

AUGUST, 2009. MUNICIPAL PERFORMANCE MANAGEMENT IN ONTARIO. Province of Ontario – Municipal Performance Measurement Program (MPMP) Ontario Municipal CAO’s Benchmarking Initiative (OMBI) Ontario Municipal Knowledge Network (OMKN) – formerly Ontario Centre for Municipal Best Practices (OCMBP).

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AUGUST, 2009

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  1. AUGUST, 2009

  2. MUNICIPAL PERFORMANCE MANAGEMENT IN ONTARIO • Province of Ontario – Municipal Performance Measurement Program (MPMP) • Ontario Municipal CAO’s Benchmarking Initiative (OMBI) • Ontario Municipal Knowledge Network (OMKN) – formerly Ontario Centre for Municipal Best Practices (OCMBP)

  3. Ontario Municipal Performance Measurement Program (MPMP) • Launched in 2000 • Mandatory program for the province’s 444 municipalities. • Currently 56 measures in 12 service areas – expansion to at least 3 new service areas is underway • Standardized definitions make comparisons possible • MIDAS web tool (launched in 2007) is stimulating inter-municipal comparisons

  4. Ontario Municipal CAO’s Benchmarking Initiative (OMBI) • CAO’s excellence initiative started in 2000 • Focus on accountability, transparency, and continuous improvement in 16 municipalities • sharing peer-reviewed comparative data to supplement internal year-over-year data on 38 service areas (now publicly reporting on 22) • Develop insights that facilitate strategic dialog on service efforts & accomplishments • Identify where more substantive analysis should occur and the potential for service improvementopportunities/sharing of best or better practices

  5. Ontario Municipal Knowledge Network (OMKN) • EVOLUTION from the OCMBP • The Ontario Centre for Municipal Best Practices (OCMBP) was established in 2002 • Created to feature best practices identified through the analysis of Municipal Performance Measurement Program (MPMP) data, which is collected annually. • A partnership between the Government of Ontario (through the Ministry of Municipal Affairs and Housing) and the Association of Municipalities of Ontario (AMO)

  6. Why Municipalities Measure Performance? To Improve Service Delivery To Improve Accountability To Focus on Results & Outcomes To Encourage Innovation To Assist in Setting Priorities To Save Time & Money

  7. OCMBP Approach • Group municipalities in ways relevant to each service • Identify municipalities in each group with above-average measured performance • Find out what these municipalities are doing that sets them apart • Evaluate if and how these practices might benefit other municipalities

  8. OCMBP Successes OCMBP became a credible source for municipalities in search of best practices. Featured practices are well documented. Built partnerships: OMBI, OGRA, AMCTO. Municipal managers throughout Ontario have used OCMBP featured practices to re-engineer and improve roads, public transit, waste management, and water and wastewater services.

  9. Potential to do more • Narrow scope of practices • Didn’t necessarily consider the variety and diversity of Ontario municipalities • Couldn’t capture priorities such as: • energy conservation • environmental stewardship • human resources / labour relations • social service delivery • infrastructure financing, etc. • Weak incentive to visit site regularly. • 1 way communication; without user participation.

  10. SOLUTION A broader, more dynamic web-based resource that features many management practices that are being used in Ontario, and beyond, to improve services and provide better value to taxpayers.

  11. The Ontario Municipal Knowledge Network MPMP verified practices and much more. Enables municipalities throughout Ontario to share information and learn from each other’s ideas, experiences and successes. Web-based to maximize accessibility, enable participation and ease the exchange of information. Focus on information that is transferable from one municipality to another. Links to more than 100 resources available in Ontario and beyond.

  12. Free to Use Like its predecessor, the Municipal Knowledge Network is a joint initiative, fully funded by the Ontario Ministry of Municipal Affairs and delivered in partnership with the Association of Municipalities of Ontario.

  13. How It Will Work New New New Website provides easy access to research, beneficial approaches, information networks, and links to other resources (including MIDAS). Association partners obtain and review MPMP data and investigate municipal practices. Features useful and commonly accepted information from Ontario and other jurisdictions. Shares information about the practices behind service excellence, innovation & recognition awards (including AMO’s PJ Marshall Awards, Federal Gas Tax Awards, OGRA, Waste Diversion Ontario’s Continuous Improvement Fund, FCM’s InfraGuide).

  14. MPMP Certified Practices Review MPMP data; Contact and survey high performing municipalities; Contract with experts to perform due diligence reviews; Produce 'Best Practice' reports; and, Communicate results.

  15. Other Practices Some are thoroughly reviewed through other processes (OMBI, other jurisdictions). Others are anecdotal reports of approaches that are generating positive outcomes. All are screened by OMKN before being posted.

  16. Case Study Examples Confirmed by MPMP Data Dial-a-cab contract connects hard-to-service areas to regular transit Relevance Areas with low demand for bus service Benefits Observed • Area serviced at less cost than regular bus • Increased ridership

  17. Case Study Examples Town of Ajax builds LEED Certified Fire / Emergency Services Headquarters using $1.2 M in gas tax revenue: • Geothermal heating and cooling; • Extensive ‘green’ roof with native and drought resistant plants; • Uses significantly less water and energy than comparable facilities; • Priority parking for hybrid and alternative fuel vehicles; • Fits Ajax’s ‘Environment First Philosophy’ and its commitment to customer service as Ontario’s first ISO 9001 registered municipality. AMO Federal Gas Tax Award Winner

  18. OMBI / OCMBP Best Practice Reports on Energy Management • Corporate Energy Management Strategy (Peel Region) • Water Distribution Optimization Modeling (City of Thunder Bay) • Water Loss Control - Leak Detection (City of Thunder Bay, Halton Region) • Energy Management: Metering & Billing Control & Verification(Region of Durham, Region of Peel) • Energy Management with Alternative Sources of Energy (City of Ottawa) • General Energy Management Practices (OMBI Municipalities) • OMBI / OCMBP reports are published on www.ocmbp.ca

  19. Key Goals Undertake and publish research on best and beneficial practices. Share knowledge and information to support the continuous improvement of municipal services. Celebrate municipal successes and recognize excellent service delivery models.

  20. Key Objectives Foster dialogue with and among municipalities. Produce ‘best practice’ reports based on effectiveness and efficiency data. Document beneficial practices (these may not necessarily be based on the rigorous efficiency and effectiveness analysis that is used to produce ‘best practice’ reports). Broaden our practice and information/content areas.

  21. Key Objectives Articulate the value of applied performance techniques and investments. Conduct inter-jurisdictional reviews and identify useful resources for Ontario municipalities. Develop a relationship with professional municipal associations and link to other organizations and program areas. Continue to evaluate our purpose and make necessary adjustments to reflect the needs of municipalities.

  22. Web Access a Challenge? The Network will seek ways to distribute information in the absence of broadband service to parts of Ontario. We will be a regular feature at most prominent municipal conferences.

  23. Caring and Sharing are Hallmarks of Municipal Government Made possible by: • Ministry of Municipal Affairs & Housing • Association of Municipalities of Ontario • Municipal Professional Associations • More than 50 municipal practitioners • Municipal Councils who support staff participation

  24. Supporting Associations The Network benefits from an Associations Advisory Committee that includes:

  25. Champions Heather Adams, Town of Aylmer Nigel Bellchamber, Ontario Municipal Administrators Association Andy Campbell, York Region, Ontario Municipal Benchmarking Initiative Andy Koopmans, Association of Municipal Clerks and Treasurers of Ontario Roger Maloney, Social Housing Services Corporation Liz McGrath, Ontario Ministry of Finance Ric Robertshaw, Peel Region, Ontario Municipal Benchmarking Initiative Enid Slack, University of Toronto Joe Tiernay, Ontario Good Roads Association Lorne Turner, City of Toronto Pat Vanini, Association of Municipalities of Ontario Stuart Wood, Municipality of Chatham-Kent, Municipal Finance Officers Association Bohdan Wynnycky, Ontario Ministry of Municipal Affairs and Housing

  26. Key Topic Areas

  27. On-going Developments Develop a utility to enable combing of related websites for information on best/beneficial practices Aggressively adding new content. Surveys of site practice users. Promote the site via conferences, trade shows etc.

  28. What can municipalities do? Inform peers of this opportunity. Tell us what areas / challenges they are most interested in exploring. If they have an innovative idea, let us know. We can help celebrate that practice. Visit the site regularly as it evolves and provide feedback. Provide us with links / useful resources that they think we should share.

  29. For More Information Association of Municipalities of Ontario • www.omkn.ca • Michael Boggs OMKN Project Consultant michael.boggs@sympatico.ca • Bruce McLeod OMKN Project Coordinator bmcleod@amo.on.ca Municipal Performance Measurement Program • www.mah.gov.on.ca Ontario CAO’s Municipal Benchmarking Initiative • www.ombi.ca

  30. AUGUST, 2009

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