1 / 10

Mobile Fleet Management Software in Modern Service Industries

Mobile Fleet Management Software in Modern Service Industries. Terrence Hall Arizona State University CIS 440 September 11, 2012. What is “Mobile Fleet Management?”.

chenoa
Download Presentation

Mobile Fleet Management Software in Modern Service Industries

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mobile Fleet Management Software in Modern Service Industries Terrence Hall Arizona State University CIS 440 September 11, 2012

  2. What is “Mobile Fleet Management?” • Mobile fleet management software (also called mobile workforce management, or field service management) is a software system designed to: • Automate and/or streamline work distribution to fleets of workers who regularly perform job duties at a customer site • Provide visibility and communication capability to back-office staff and managers • GPS vehicle tracking and driver behavior • Order status and completion information • Data compilation and reporting Mobile Fleet Management Software in Modern Service Industries

  3. Example Industries • Telecommunications companies • AT&T, CenturyLink, Verizon • Backbone and infrastructure providers • Utilities • Municipal and commercial sanitation and waste management companies • Natural Gas Providers • Electric Companies • Cable Providers (case study) Mobile Fleet Management Software in Modern Service Industries

  4. Example Solution Providers • Oracle • TOA • SAP • Clicksoftware • Ventyx Mobile Fleet Management Software in Modern Service Industries

  5. How does it work? • Underlying technologies • Windows, Linux or UNIX server – or SaaS/Cloud solution • Desktop clients • Typically Windows OS • Administrative and supervisory functionality (dispatch and scheduling) • Mobile (laptop) clients • Mobile phone/Ipad/Android OS • Mobile connectivity • Integration with host systems • Billing systems • CRM - Customer Relationship Management • Asset management Mobile Fleet Management Software in Modern Service Industries

  6. Advantages of Mobile Fleet Management • Real time situational information • Improved resource planning and forecasting • Enhanced activity analysis • Elimination of work duplication compared to paper printouts or work order requests • Automation and optimization of fleet business support functions, such as dispatch • Improved ability to quickly retrieve custom reports and pre-built Key Performance Indicators (KPIs) Mobile Fleet Management Software in Modern Service Industries

  7. Importance in Today’s Business World • Efficiency and best practices • Cost reduction initiatives “…the workforce is shrinking in some economies, and even worse, layoffs are currently looming due to sagging economies around the globe. The need to reduce labor costs while improving productivity, efficiency, and service levels has never been more critical.” (Workforce management, 2008) • Employee measurement and objective performance evaluation • Competitive advantage “…integrated mobile capabilities ensure the appropriate personnel are at the right place at the right time with the right tools to get the job done the first time – regardless of work type.” (About Ventyx, 2011) Mobile Fleet Management Software in Modern Service Industries

  8. Importance in Today’s Business World By 2013, the percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in a large enterprise will increase from 28% in 2011 to 50%. (McNeill, Maoz & Clark, 2011) Mobile Fleet Management Software in Modern Service Industries

  9. Points to Ponder • What are some potential applications for mobile fleet management in areas that it is not currently in use? • What are your personal experiences with a mobile fleet management system? • What disadvantages could be presented by implementation of a mobile fleet management system? • How might businesses address potential ethical considerations posed by a mobile fleet management system? Mobile Fleet Management Software in Modern Service Industries

  10. Works Cited About ventyx, an abb company. (2011). Retrieved from http://www.ventyx.com/pdf/ventyx-corporate-overview.pdf Workforce management - impacting the bottom-line. (2008, August). Retrieved from http://www.oracle.com/es/solutions/hcm/018844.pdf McNeill, W., Maoz, M., & Clark, W. (2011). Magic quadrant for field service management. Gartner. Mobile Fleet Management Software in Modern Service Industries

More Related