___________________ Owner versus Renter Who is My Customer? . Foster “Owner” Behavior. When you own something yourself, you often treat it with more care than something that you rent for a short time. (Do people spend hours hand- washing and waxing a rental car ? How about their own car?)
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Ensuring we achieve “ALWAYS” is not only the right thing to do, it is what our patients and the government expect us to do.
“My” patients versus “Our” patients
We all collectively own the patient experience,
regardless of where a patient is in the hospital.
Transporting patients, handoffs, collaborating on patient
care must all be seamless to the patient and centered around
what is best for the patient – not what is “convenient” or best
for “my unit” or “my floor”.