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Staff Training - PowerPoint PPT Presentation

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Staff Training
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  1. Staff Training Sleepy Time Inn

  2. Welcome and Introduction • Welcome all old and new staff members! • Learn about Sleepy Time Inn • Improve your knowledge of our services

  3. Overview • Hotel amenities and services • Local attractions • Rates and discounts • Other information sources

  4. Hotel Terms • Common hotel terms and their definitions

  5. Amenities and Activities for Guests • What is there to do? • At the Inn • In the city

  6. Inn Amenities and Services • Dining • Services • Special Events

  7. Dining • Breakfast • Complimentary cooked-to-order breakfast • Lunch • Custom pack-lunch for outings • Build-your-own sandwich bar • Dinner • Daily chef’s special • Four course meal (salad, soup, entrée, dessert)

  8. Services • Easy parking • Cable TV and HBO • High-speed internet, fax and copy services available • Direct dial phones with free local calls • Specialty shops • Easy walking to dining, entertainment and shopping

  9. Special Events • Special Dining Events • Sunday champagne brunch • Saturday afternoon tea • Extras • Wine tour • Tour of haunted houses • Antique shopping

  10. Local Points of Interest • Sleepy-Oaks Bridge and Farmer’s Market • Downcity • Sleepy-Oaks Square • 1877 House • Clock Tower

  11. More to See and Do • Within 20 miles • Twelve Oaks Canyon • Mt. Riverton Academy • Riverton Fashion Mall

  12. Rates and Discounts • Rates • $89 to $119 • King, Queen and Double beds • Suites • Discounts • GVT • Government Employee (current or retired) • US3A • AAA • SEN • Senior/AARP • LOC • Local guest, long-term, or frequent return

  13. Summary • Hotel amenities and services • Things to do • Rates and discounts

  14. More information • Use local event calendar • Refer questions regarding meetings and receptions to manager • Provide maps of city and points of interest • Welcome our guests as your friends