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Staff Training

Staff Training. Mountain View Inn. Welcome and Introduction. Welcome all old and new staff members! Learn about Mountain View Inn Improve your knowledge of our services. Overview. Hotel amenities and services Local attractions Rates and discounts Other information sources. Hotel Terms.

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Staff Training

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  1. Staff Training Mountain View Inn

  2. Welcome and Introduction • Welcome all old and new staff members! • Learn about Mountain View Inn • Improve your knowledge of our services

  3. Overview • Hotel amenities and services • Local attractions • Rates and discounts • Other information sources

  4. Hotel Terms • Common hotel terms and their definitions

  5. Amenities and Activities for Guests • What is there to do? • At the Inn • In the city

  6. Inn Amenities and Services • Dining • Services • Special Events

  7. Dining • Breakfast • Complimentary cooked-to-order breakfast • Lunch • Custom pack-lunch for outings • Build-your-own sandwich bar • Dinner • Daily chef’s special • Four course meal (salad, soup, entrée, dessert)

  8. Services • Easy parking • Cable TV and HBO • High-speed internet, fax and copy services available • Direct dial phones with free local calls • Specialty shops • Easy walking to dining, entertainment and shopping

  9. Special Events • Special Dining Events • Sunday champagne brunch • Saturday afternoon tea • Extras • Wine tour • Tour of haunted houses • Antique shopping

  10. Local Points of Interest • Sleepy-Oaks Bridge and Farmer’s Market • Down City • Sleepy-Oaks Square • 1877 House • Clock Tower

  11. More to See and Do • Within 20 miles • Twelve Oaks Canyon • Mt. Riverton Academy • Riverton Fashion Mall

  12. Rates and Discounts • Rates • $89 to $119 • King, Queen and Double beds • Suites • Discounts • GVT • Government Employee (current or retired) • US3A • AAA • SEN • Senior/AARP • LOC • Local guest, long-term, or frequent return

  13. Summary • Hotel amenities and services • Things to do • Rates and discounts

  14. More information • Use local event calendar • Refer questions regarding meetings and receptions to manager • Provide maps of city and points of interest • Welcome our guests as your friends

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