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The Underwood Surgery Patient Survey Results 2008-09

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The Underwood Surgery Patient Survey Results 2008-09

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    2. Results of the survey carried out in December 2008

    5. Positive Comments Made By Patients

    6. What Patients Said (1)

    7. What Patients Said (2)

    8. Suggestions for improvement made by patients

    9. Table showing Suggestions for Improvement made by patients

    10. Suggestions for Improvement Made by Patients (1)

    11. Suggestions for Improvement Made by Patients (2) Not good when surgery is running late and you can see doctor laughing and chatting behind reception I hope the online appointments system will overcome the problems getting through on the phone Sometimes reception staff can be curt on the phone bordering on rude, but lovely in person In all the time I have been to this doctors, only once has a doctor actually bothered to discuss things with me. TV in reception would be nice distraction & ventilation not adequate

    12. Thank you for taking the time and trouble to look at our survey results. We hope you found them interesting. If you would like to make any comments yourself, or need any further information about how the data is collected and what it is used for, please contact the Practice Manager. You can do this by writing to: The Practice Manager The Underwood Surgery 139 St George’s Road Cheltenham GL50 3EQ Or email: fred.whalley@gp-L84003.nhs.uk

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