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Ch 5: Part 2 – Emotions & Stress

Ch 5: Part 2 – Emotions & Stress. Feb 12, 2008. Managing Emotion. In addition to research on emot intell, new research on emotional dissonance : Situation where you’re required to display emotions on the job inconsistent with your true emotions Can occur in at least 3 ways: how?

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Ch 5: Part 2 – Emotions & Stress

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  1. Ch 5: Part 2 – Emotions & Stress Feb 12, 2008

  2. Managing Emotion • In addition to research on emot intell, new research on emotional dissonance: • Situation where you’re required to display emotions on the job inconsistent with your true emotions • Can occur in at least 3 ways: how? • Due to expectations of your role • Cognitive & physiological effort involved is referred to as ‘emotional labor’ • Related to stress

  3. (cont.) • In emot labor area, Morris & Feldman distinguish: • ‘surface acting’ • ‘deep acting ‘ • Some researchers suggest coping w/this by depersonalizing the situation • Cultural differences in emotional labor? • Differential effects of SA & DA on burnout

  4. Affective Events Theory (AET) • Weiss & Cropanzano (’96) • Antecedents to our emotional reactions • Consequences of emotions at work • Personality & mood moderate the relationships Work Environment Pos and Neg Emot Work Outcomes (Job sat & Job perf) Daily Hassles & Uplifts Personality & Mood (moderators)

  5. AET (cont.) • Antecedents: • Our reactions partly determined by work environment (demands, resources) and daily events • Moderators: • Personality (NA/PA) • Daily mood – both affect interpretations • Outcomes: • Job sat – experience more pos emotion – higher job sat. • Job perf – positive correlation w/pos emotion

  6. Stress • Stress – pattern of emotional states and physio reactions in response to stressors • Strain – accumulated effects of stress (physical symptoms, perf effects) • Key is cognitive appraisal of potential stressors (Lazarus & Folkman) • Primary appraisal – • Secondary appraisal –

  7. Lazarus & Folkman’s model Appraisal Stressor Stress Reaction Coping

  8. Work-related stressors • Some occupational differences • Decision-makers, constant monitoring, unstructured tasks, etc. • Work/non-work conflict • Dual career households; work-family stress (role conflict) • Role ambiguity – uncertainty about how to complete a job

  9. Work-related stressors (cont.) • Overload – average #hrs/week hasn’t changed since 70’s, but more outliers • Karoshi – Japanese term for ‘death by overwork’ • Officially recognized as fatal illness by Japanese in 1989 • How large is its effect?

  10. Sexual Harassment • Viewed as a stressor • See book for legal definition • Legal categories: • Hostile environment – examples? • Quid pro quo – examples? • Extremely negative effects on job outcomes, mental health, and health outcomes

  11. Harassment (cont.) • Impact of climate tolerant of harassment • Negative effects of harassment on bystanders • Results from Schneider et al. (1997) study? • Ethnic harassment components • Verbal slurs, exclusion due to ethnicity • Similar negative effects as sexual harassment • Schneider et al. (2000) study - who had the worst job-related and psychological outcomes?

  12. Socialization & Hazing • New research on organizational bullying, hazing newcomers… • Hazing new employees • McDonald’s example • Power Company example • Most likely in blue-collar jobs requiring teamwork • Why is it done?

  13. Non-work stressors • Holmes & Rahe’s Stressful Life Events scale: • Neg & pos changes in life affect vulnerability to illness • How is the measure linked to illness likelihood? • Can we develop a similar stressful events scale based on job events/changes? • Impact of daily hassles – minor irritations that accumulate

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