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Welcome to the. Training. Mini-Profile. The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving. Concept. All Roads Lead To The 3, 7+1,10+1,Take Home Program.

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training

Welcome to the

Training

Mini-Profile

The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving

slide2

Concept

All Roads Lead To The 3, 7+1,10+1,Take Home Program

The FREE Smoothie Coupon Is Designed To Drive Consumers To The Club!

The Mini-Profile Is Designed To Engage Customer Right At The Counter!

(1st Step At The Counter)

The Healthy Meal 3 Day, 7 Day, and 10 Day Memberships And The Take Home Program Is Designed To Get Immediate Commitment!

slide3

Concept

Wellness Profiles Lead To Product Consumption Which Leads To Distributors Which Leads To Supervisors

Leverage The Full Wellness Profile At An Appointment After The Mini-Profile Process Has Been Conducted! A 2nd Step Process.

slide5

The Mini-Profile

Step 1.

Understanding Concepts

slide6

Concepts

Why The Mini-Profile?

  • Builds Strong Rapport Fast
  • Paints The Customer Into What’s Possible And Engages Them Right At The Counter
  • Provides For A Powerful First Step Towards Creating A Lifetime Consumer
slide7

Concepts

Inviting Coach

The Inviting Coach Is The Coach That Handed Out The FREE Smoothie Coupon

slide8

Concepts

Sharing Coach

The Sharing Coach Is Any Coach That Is Sharing Invites With Their Downline

This Is An Optional Approach Designed To Get Financially Challenged Distributors Actively Running Their Business Fast

slide9

Concepts

Server

The Person That Is Responsible For:

Serving Aloe, Tea, and Smoothie

Running Cash Register

Conducting Mini-Profile

Counter Coaches Can Be Partners, Operators, Or Associates

slide10

General Concepts

Who Gets The First Shot?

Inviting Coaches And Sharing Coaches Should Be Given The First Opportunity To Conduct Mini-Profile

slide11

General Concepts

Work As A Team!

  • Counter Coaches Should Let Inviting & Sharing Coaches Know They Have A Customer At The Counter
  • Inviting & Sharing Coaches Should Always Counter Coaches Know They Are In The Club And Available For Mini-Profiles.

*Inviting & Sharing Coaches Working At The Club Should Make Mini-Profiles First Priority

slide12

General Concepts

The Healthy Meal Club Servings And Take Home Program

Be Prepared To Present The Following:

The Healthy Meal 3, 7+1, 10+1 Memberships And Healthy Meal Take Home Presentations

The 1 Day, 3 Day, And & 7 Day Healthy Meal Results

*These Presentation Pages Can Be Found In The Latest Version Of The Nutrition Club Presentation

slide13

General Concepts

The Healthy Meal Club Card Memberships

Be Prepared To Present Healthy Meal Sample Membership Cards:

Club Card 3 Memberships

Club Card 7+1 Memberships

Club Card 10+1 Memberships

*Get A Voided Sample Card From Club Owner

slide14

General Concepts

3 Day, 7+1, 10+1 Card Gifts

Be Prepared To Display Gifts:

3 Day Card Gift:1 Protein Bar…………………………………………………..

7+1 Day Card Gift:1 Lift Off Tablet……………………………………………....

10+1 Day Card Gift:1 Shaker Cup, 1 Protein Bar……………..…

*Gifts Are Subject To Change

slide15

The Mini-Profile

Step 2.

The Process

slide16

The Process

FREE Smoothie Coupons Redeemed At The Counter!

  • Customer Enters Nutrition Club With Their FREE Smoothie Coupon And Heads Towards The Counter
  • A Counter Coach Takes Their FREE Smoothie Order
  • A Inviting or Sharing Coach, If Available, Conducts Mini-Profile Process With Customer Otherwise The Counter Coach Will Conduct Process.

*From this point on, this presentation will refer to anyone working with customer as simply, “Coach”, whether it is the Inviting, Sharing or Counter Coach.

slide17

The Process

Health Numbers

Coach Asks, “Hi! Have You Ever Had Your Health Number’s Checked?”

Usually The Customer Will Say “No. What’s That?”

“It’s Where We Check Things Like Your Weight, Body Fat %, And Metabolic Age.”

“Would You Like To See What They Are? It’s As Simple As Standing On A Scale and It Only Takes About 30 Seconds!”

Most Customers Will Say “Sure.”

slide18

The Process

Get Contact And Basic Information

Coach Asks, “Ok, Let Me Just Get Some General Information…”

Name, Cell, Email, Height, Sex, Age

If They Are Hesitant With Email Then Explain We Will Be Emailing Their Results To Them*

Coach Asks, “If There Were 3 Things You Could Improve about Your Health, What Would They Be?”

*Use Mobile Web App Health Numbers Email At http://www.wellnessnc.com/tools.aspx under Wellness Profile section. Be sure to place “N/A” in any unused health fields.

slide19

The Process

Get Contact And Basic Information

Coach Completes Important Control Fields:

Server:

Serving Date:

Mini Status: (Circle One)Completed, In A Rush, NI (Not Interested)Notes (On Back), Position (Interested In Business)

Invite Coach:

Sharing Coach: (If there is one)

slide20

The Process

Check Their Numbers

Walk Customer Over To The Scale And Check Their Numbers Using The Tanita Ironman Scale

*See Tanita Ironman Scale Training For Detailed Information On How To Run A Body Composition Analysis (Checking Health Numbers.)

slide21

The Process

Enter Health Numbers Into The Mini-Profile Form

Complete The Now Column Within The Health Numbers Section

slide22

The Process

Circle The Appropriate Classification In Charts Section

Make Sure The Customer Sees What You Are Circling.

slide23

The Process

Paint The Customer Into The Picture With Their Health Numbers

Ask The Customer, “Would You Like To Improve These Numbers?”

Usually The Customer Will Say “Yes”

Why? Because 66% Of The Entire US Population Is Overweight And 34% Are Clinically Obese

*Yep, Your Thinking Where Do I Go For The 34% That Are Healthy And In Shape. Focus On Energy, Maintenance, Or Weight Gain. For Athletes Be Prepared To Talk About Herbalife 24 In Addition To The Healthy Meal Solutions.

slide24

The Process

Help Customer Set Their Goals

Working With Customer, Complete The Goal and By Column Within The Health Numbers Section

*Set Goals For: Weight, Body Fat %, Metabolic Age And Visceral Fat. New Coaches Learn From Experienced Coaches In Setting Realistic Goals

slide25

The Process

Get The Customer’s Commitment

Ask The Customer, “How Serious Are You About Reaching Your Goals?”

Usually The Customer Will Say “Serious!”

Coach, “Well, I’ll Commit to give 125% In Helping You Achieve Your Goals!”

Enter Your Name, Sign, And Date

Ask The Customer While Smiling, “Will You Give Yourself That Same Commitment?”

Get Customer To Fill In Their Name, Sign And Date. Most Will Do This!

slide26

The Process

The Healthy Meal Club Servings

Offer Customer The Healthy Meal 3, 7+1, 10+1 Memberships Using Presentation Page

Place The Membership Cards On Top Of Each Membership Of The Presentation Along With the Gifts In Their Respective Order.

*Healthy Meal Take Home Presentation Should Be On The Flip Side Of The 3,7+1,10+1 Memberships.

slide27

The Process

The Healthy Meal Club Servings

Explain The Healthy Meal 3, 7+1, 10+1 Memberships And The Gifts That Come With Each Membership

*Healthy Meal Take Home Presentation Should Be On The Flip Side Of The 3,7+1,10+1 Memberships.

slide28

The Process

Talk About The Membership Results

Explain The Healthy Meal Day 1, Day 3, And Day 7 Results Pages From The Nutrition Club Presentation

Explain The Importance And Need To Come In At Least 3 To 7 Days To “Feel The Results”

“Now, You’ll Want To Come In At Least 3 Times To Get A Membership Serving So You Can Feel The Results!”

slide29

The Process

Customer Appreciation Day!

“And, If You Complete Your Servings Everyday ___ Days In A Row, At The Completion Of Your Membership Servings, We Place Your Membership Card In A Drawing For A FREE Gift Basket At The End Of The Month!”

*If Customer Completes Their Servings Without Missing A Serving Day, They Qualify For The Gift Basket Configuration For The Membership Type They Purchased.

slide30

The Process

The Healthy Meal Take Home Program

Flip The Page And Show And Explain The Healthy Meal Take Home And Healthy Meal Take Home Plus Presentation Pages

“Now You Can Also Get Everything You See Here Today For Even Less With Our Healthy Meal Take Home Program!”

*This Is A Critical Step. A Percentage Of Presentations Will Select This Program. Don’t Short Cut Process. You Want Your Customers Presented With This – Right?

slide31

The Process

The Healthy Meal Take Home Program

“This gives you the convenience of heaving the healthy meal any time you want!”

*This Is A Critical Step. A Percentage Of Presentations Will Select This Program. Don’t Short Cut Process. You Want Your Customers Presented With This – Right?

slide32

The Process

Assume Customer Will Be Selecting One

“Which One Works Best For You?”

*The Closing Question. If You Have Built A Friendly Caring Rapport, You Will Have A High Probability Of Completing An Order.

slide33

The Mini-Profile

Step 3.

Take The Order

slide34

The Process

Membership Card Orders!

“We Can Take Cash Or Credit Card Which Works Better For You? Great”

Take Customer To Counter Or Take The Payment To The Counter And Have The Serving Coach Ring Up The Order And Issue An Authorized Membership Card And Gift!

Give Both The Card And The Appropriate Gift To The Customer!

Congratulations!!!

slide35

The Process

Healthy Meal Take Home Orders!

“We Can Take ATM Card Or Credit Card Which Works Better For You? Great”

Take Customer To An Available Web Enabled Computer And Place The Order On The Inviting Coach’s Biz Works e-Commerce Website!

Congratulations!!!

*If The Inviting Coach Is Taking The Order An Additional Ordering Option Can Include Taking A Manual Order With Cash. See Order Taking Training For Taking Product Orders. We Highly Recommend That Each Coach Have A Smart Phone Enabled Merchant Account For Taking Credit Cards And A Herbalife Biz Works e-Commerce Site (http://myherbalife.com).

slide36

The Mini-Profile

Step 4.

Some Important House Keeping

slide37

The Process

Complete The Mini-Profile Program Info

  • Coach Should:
    • Circle The Program Type That Was Ordered.
    • Initial Order Taker Field And Place Date In Corresponding Date Field
    • If No Order Was Taken Then Get Best Time To Call For Inviting Coach
slide38

The Process

Complete The Mini-Profile

  • Double Check That All Control And Contact Fields Are Completed. This Is Critical!
  • Counter Coaches or Inviting Coaches Who Are Sharing FREE Smoothies Coupons File Mini-Profile Form In Control File Folder Behind Counter
  • Inviting or Shared Coaches Takes Possession Of The Mini-Profile And Place In Their Binder
slide39

The Mini-Profile

Step 5.

Follow Up For Building Life Time Customers!

slide40

Follow Up

Card Membership Follow Up

  • Card Membership Follow Up Is Critical.
  • Follow Is Light, Meaning Your Calls Are Easy Going, Just Seeing How They Are Doing, And Nicely Encouraging Them To Revisit The Club
slide41

Follow Up

Healthy Meal Take Home Program Follow Up

Follow Should Consist Of A Follow Up Control System. See Nutrition Coach Product Follow Up Training.

training42

End Of Presentation

Training

Mini-Profile

The Mini-Profile Is A Streamlined Version Of The Wellness Profile Designed To Turn Prospects Into Customers Right At The FREE Smoothie Serving