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RMAS Training

RMAS Training. Training focused at the “next level” to inspire retailers to grow and develop themselves, their leadership teams and store associates. Agenda. Training 2014 Our goals Training Plan for 2014 Preview Helpful 201. 2014: Leadership and Beyond.

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RMAS Training

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  1. RMAS Training Training focused at the “next level” to inspire retailers to grow and develop themselves, their leadership teams and store associates.

  2. Agenda Training 2014 • Our goals • Training Plan for 2014 • Preview Helpful 201

  3. 2014: Leadership and Beyond • Digging Deeperand building on last year • Support the Pinnacle movement • Supply Place and Helpful 201 • Ace Reward Scan Rate

  4. 2014 First Half Training CalendarLEAD

  5. Manager’s Prep for Summer • Hiring and Interviewing – The Law • Behavioral Interviewing 101 • New Hire Onboarding Roundtable

  6. Services AATD Just in time for summer! • Screen repair • Glass/Plexi cutting • Pipe threading • Sharpening • Paint Mixing • Propane • Keys Similar to AATD where students rotate to different classes they choose throughout the day.

  7. 2014 Second Half Training CalendarLEAD

  8. Manager’s Symposium Managing Your Teams – Emotional Intelligence Objectives • Introduce the concept of Emotional Intelligence in order to • Increase ability to communicate effectively • Make good decisions • Handle conflict • Be a team player • Respond to change well • Handle stress better • Provide AMAZING customer service as a team • Strengthen and build relationships with other RMAS Managers • Continue to build the Ace Culture of community giving Ideas for the Day • 2 Day Symposium in Estes Park • Incorporate “Serving our Communities” through volunteer effort. Tie this into learnings about EQ and Ace Culture. • Build relationships through evening activities and more time for social interaction, brainstorming and collaboration.

  9. Helpful 201 • Manager Course – 2 hours • Associate Course – 2 hours • New Survey Questions – 5 total that support Ace’s 5 Trademark Behaviors

  10. To Do • Plan now – budget for training and plan time away from store • Sign up for Mango! • Watch for information on other classes

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