Email etiquette
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Email Etiquette. (Netiquette). What is Netiquette?. We expect other drivers to observe the rules of the road. The same is true as we travel through cyberspace. Netiquette - network etiquette or Internet etiquette. Why is Email Etiquette Important?.

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Email etiquette

Email Etiquette


What is netiquette
What is Netiquette?

  • We expect other drivers to observe the rules of the road.

  • The same is true as we travel through cyberspace.

  • Netiquette - network etiquette or Internet etiquette

Why is email etiquette important
Why is Email Etiquette Important?

  • We interact more and more with the written word all the time

  • Without immediate feedback from the reader, it’s easy to be misunderstood

  • Email is still a formal correspondence

The basics
The Basics

  • Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it

  • Respond to emails within the same time span you would a phone call

  • Use a professional font, not decorative

  • Be cautious about sending personal information


  • Should be meaningful

  • Should give your reader an idea of the content of the email

  • Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message

    • For example: Confidential: Sale numbers for October

  • When changing the subject, start a new message


  • Respond in the same time frame you would respond with a phone call

  • Be conscious of responding to the sender or Reply to all

    • Do not overuse Reply to all

  • Be conscious of your recipient

  • Don’t expect an immediate response

Email etiquette

  • Write in a positive tone

  • When I complete the assignment versus If I complete the assignment

  • Avoid using negative words

    • Words that begin with “un, non, or ex” or end with “less”

  • Use smiles , winks ;-) and other graphical symbols only when appropriate

  • Use contractions to add a friendly tone

  • Use please and thank you


  • Check your grammar and spelling

  • Use proper structure and layout

  • Be efficient

    • Emails that get to the point are much more effective

  • Address all the questions or concerns to avoid delays

  • Read the email before you send it

  • Plz Don’t Abbrvt.

  • Try to keep the email brief (one screen length)

Content don ts
Content Don’ts

  • Use sarcasm or rude jokes

  • Respond if you are upset. Take some time to cool off and consider appropriate response.

  • Attach unnecessary files


  • Leave out the message thread

  • Use long sentences

  • Leave irrelevant information


  • When you are sending attachments, include in the email the filename, and what it contains

    • Attached: “Project3Proposal.doc” with my proposal.

  • Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility

  • Attachments often carry viruses


  • Identify yourself

  • Keep it short

  • Ensure a quote or tagline is appropriate for everyone to see

What s in a name
What’s in a Name?

  • What does your email address say about you?

  • Should be appropriate to the audience

    • Consider a second address for professional use

  • Consider your first initial and last name

Email etiquette

  • Don’t reply to spam

  • Replying confirms that the address is ‘live’