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Email Etiquette A Guide to Internet Communication Etiquette … the informal rules of behavior for the Internet. These Internet customs have evolved over time, and help make the Internet a pleasant place.

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email etiquette

Email Etiquette

A Guide to Internet Communication

etiquette
Etiquette

… the informal rules of behavior for the Internet.

These Internet customs have evolved over time, and help make the Internet a pleasant place.

Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with email.

etiquette the basics
Etiquette – The Basics
  • Get to the point
  • Plain text still rules
  • Abbreviations
  • Smilies
smilies
Smilies

:-) Smiley Face

;-) Wink

:-| Indifference

8-) Eye-glasses

:-D Surprise

:-0 Yell

email threads
Email Threads
  • Include previous message when replying or answering
  • Number your points if the email is complex – makes replying easier
  • Remove part of the thread as the email grows.
email privacy
Email Privacy
  • There isn’t any. Email is not secure.
  • Avoid sensitive information in email
  • Remember an email can be forwarded without your knowledge or consent to anyone.
flames
Flames
  • Use care when replying in email, forums or discussion groups.
  • Your emotions do not transmit in email – they cannot tell you are kidding (smilies help)
  • We can all agree to disagree
major no nos
Major No-Nos
  • Typing in UPPER CASE
  • Flaming
  • Sending Spam via email or in chat room
  • Forwarding jokes with 200 email addresses at the top of the page…
  • Large File Attachments
  • Forgetting to re-read the email before sending
other techniques
Other Techniques
  • When mass emailing – use the BCC field
  • Use a meaningful subject
  • Don’t forward virus hoaxes or chain letters
  • Don’t Reply To Spam