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Resource & Service Lifecycle Management. View—Configure—Monitor. Corporate Overview. Founded in 1998 – Headquarters in Folsom, California Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions

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resource service lifecycle management

Resource & Service Lifecycle Management

View—Configure—Monitor

corporate overview
Corporate Overview
  • Founded in 1998 – Headquarters in Folsom, California
  • Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions
    • Ensure that services provided to customers are continuously available and to SLA or QoS performance levels
    • Provide customers with their requested services in a timely and correct manner
    • Integration point for Third Party OSS/BSS solutions (D&A, CRM)
  • Worldwide Distribution
    • Indirect sales thru equipment manufacturer partners
    • Channel sales via manufacturer channel distribution networks
    • Direct sales to key market segments with referral partners
  • Market Leadership
    • Management of multi-domain, multi-vendor resources
    • Automated Service Provisioning & Activation for L2/L3+ networks
    • MPLS management solutions
    • Security (IPsec, FW) configuration management solutions
    • Server & PC health and compliance solutions
partners
Partners
  • Cisco Systems – Technology Development Partner
    • Managementsolutions for all of Cisco’s products, including security, routing, switching and storage
  • Juniper Networks – OSS Alliance Partner in Fulfillment and Assurance solutions
    • Service provisioning & Activation management solution for Juniper Network’s products
    • Fault Management & Monitoring management solution for Juniper Network’s products
  • Dell Inc. – Channel Partner
    • Management solutions for all servers, desktops, switches, storage & printers sold by Dell
  • Global Resellers
    • Nokia-Siemens, Ericsson, NEC
    • Ingram Micro
what is dorado redcell
What is Dorado Redcell™?
  • Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions
    • Resource and Service Problem Management
    • Resource and Service Quality Analysis, Action and Reporting
    • Service Configuration and Activation
    • Resource Provisioning and Allocation to Service Instance
    • Multi-vendor and –technologies
    • Standard API for Third Party integration
redcell positioning
Redcell Positioning

ASSURANCE SOLUTION

  • Responsible for day to day management of problems with groups of resources, and ensuring the resources are working effectively and efficiency. Proactively deal with resource problems, before complaints are received about affected services.
  • Respond immediately to customer affecting service problems or failures in order to minimize their effects on customers, and invoke the restoration of the services as soon as possible.
  • Monitor, analyze and control the performance of a service perceived by all customers of a service class. Restore the service performance to a level specified in a SLA or other service description as soon as possible.
  • Collect usage, network and information technology events for customer usage reporting.

FULLFILMENT SOLUTION

  • Configure resources, and logical resource provisioning for individual customer instances.
  • Update the resource inventory database to reflect the resource being used for a specific customer.
  • Install and configure the service for customers. Support the re-configuration of the service after the initial service installation, this may include modifying capacity.
  • Services details are available for Redcell’s Assurance solution and/or

third party OSS/BSS solutions.

slide7

Discovery

Topology

AUTOMATION

REPORTING

Diagnose

Remediate

Inventory

Asset

Update

Patch

Compliance

Change

Health

Performance

Configure

Deploy

Monitor

events

Automate

tasks

Allocate

Provision

Activate

RedcellLifecycle Management

Monitor

Troubleshoot

Resource

Management

Redcell

Service

Management

dorado value proposition
Dorado Value Proposition
  • Enable and accelerate the deployment and operation of next generation services
  • Single integrated platform to handle Assurance and Fulfillment functions across multi-layer, multi-domain networks and services
    • Reduce Total Operational Costs,
    • Increase Network Availability,
    • Support New Services, Enable new revenue and Raise profitability,
    • Enhance Customer Satisfaction
  • Automate procedures that ensure consistent configurations, Increased Network Availability, Reliability and that meet targeted service cost
  • Value proposition is streamlined, highly repeatable processes that are both automated and flexible, changes for customer are inexpensive and change to service portfolio happen in minutes or hours rather than weeks or months
  • Deliver highly integrated, high performance systems, with standard, well understood interfaces that allow minimum integration efforts while reducing complexity to integrate into existing and future multi-vendor environment
  • Tangible Capex optimization and Opex savings
redcell common services
Redcell Common Services
  • Integrated platform for all Redcell applications and Device Drivers
    • Provides “Common Services” to all Redcell applications & Device Drivers
      • Deep Discovery (including all subcomponents and logical interfaces)
      • Topology (Geographical, Logical, Physical)
      • Inventory normalization, persistence & viewing
      • Scheduling
      • Audit & log all user & system actions
      • Automated self-managing database sizing
infrastructure service lifecycle management resource management

Infrastructure & Service Lifecycle ManagementResource Management

View—Configure—Monitor

redcell management center
Redcell Management Center

Comprehensive device & subcomponent configuration management system for multi-vendor environments

  • Combines NMS breadth with EMS configuration depth
  • Common UI to view and configure resources
  • Real-time configuration using SNMP, CIM, CLI and other protocols
  • Key Features:
    • Multi-vendor element configuration (create, modify, delete)
    • Creation & configuration of interfaces, routing protocols, QoS, policies, etc.
    • One-one or one-to-many configuration operations
redcell netconfig
Redcell NetConfig

Global tool providing NE configuration and software management

Key Features:

  • Template-based configuration file creation
  • Freeform and template-based partial configuration files (configlets)
  • Configuration file backup & restore capabilities
  • Device software maintenance & deployment (OS, FW, patches)
  • Color-coded configuration comparison functions
  • One-to-one & one-to-many operations
  • Scheduled operations
  • Configuration file management
  • Device software management
  • (firmware, drivers, patches)
  • Full version control & user labeling
redcell inventory management
Redcell Inventory Management
  • Comprehensive reporting tool to improve IT visibility and control

Key Features:

  • Presents audience-appropriate information
  • Flexible views for critical decision-making
  • Report designer for report tailoring
  • Modifiable report templates to capture the correct details
  • Export output in .pdf, .csv and .html and xml formats
  • Reporting of all physical and logical assets in inventory
  • Report on resource associations (central Config. Mgmt. Database)
  • Report on all Inventory and Configuration management data
redcell change manager

REDCELL

Report

Compliance

Templates

Email

CHANGE DETECTION

ACTIONS

Repair

PROSCAN

Restore

Network

Redcell Change Manager

Proactive configuration

change monitoring

& enforcement of IT

compliance

  • Establish a configuration compliance baseline & track out-of-compliance
  • Detect and notify on any change to the IT environment
  • Capture what changed, who made the change, when the change was made and authorization status
  • Configuration comparison
  • Key Features:
    • ProScanTM proactive change monitoring & detection
    • Policy-based change comparison (specific non-compliant changes)
    • Immediate notification and appropriate remediation
redcell monitoring

Redcell Monitoring

View—Configure—Monitor

redcell broadscope suite

100

0

REDCELL

}

A

C

B

Correlation

Service

TRAPS

L2 VPN

Alarms

SYSLOG

Email

Reports

Thresholding

POLL

Network

Redcell Broadscope Suite
  • Event Monitor (EM)
    • Advanced event & fault monitoring
  • Active Performance Monitor (APM)
    • Proactively monitor & detect the health of devices, networks, and services
redcell broadscope em
Redcell Broadscope - EM
  • Advanced event & fault monitoring to identify real device/interface issues faster by filtering out event “white noise”
  • Improve root cause analysis and time to repair
  • Easily customize for appropriate action on alarms

Key features:

    • Unified and customizable UI for real-time and historical events & alarms
    • Browser or client-based UI controls the data that is viewable by a particular user or administrative role
    • Event and alarm correlations for appropriate filtering and escalation
    • Topology mapping of all IT infrastructure with applicable alarm state
    • Comprehensive notification capabilities (email, paging, etc.)
    • Alarm import/export/forwarding
    • SNMPv1, v2, v3 trap & Inform monitoring
    • Syslog monitoring and filtering
    • CIM indication support
    • Flexible reporting on all events & alarms
redcell broadscope apm
Redcell Broadscope – APM
  • Proactive monitoring health of devices, networks and services
  • Regularly poll critical health & performance characteristics from multiple sources to immediately identify problems with IT devices, networks & services
  • Test & Identify transactional problems with application & network services
  • Accurately collects & characterizes key performance device & service data

Key features

    • Utilizes Redcell “Monitors” that isolate key health attributes & characteristics for IT devices, networks and application/network services
      • Pre-defined Monitors for key network services & network device attributes – bandwidth utilization, port utilization, packet loss, DNS, DHCP, AAA, FTP, etc.
      • Pre-defined Monitors for key application services – MS Exchange, MS IIS, DB connectivity, etc.
      • Create custom performance monitors for specialized monitoring
    • Uses SNMP, CLI and Flow data
    • Collected data is persisted for trend reporting
redcell service management

Redcell Service Management

View—Configure—Monitor

redcell service management21
Redcell Service Management
  • Redcell Service Center
    • Provision & Manage Services
      • MPLS Labeled Switch Paths (LSP) & Named Paths
      • L3 MPLS VPNS
      • L2 MPLS/VPLS VPNs
      • IPSec VPNs
      • Service Policies
    • RSC Platform Services
      • Service Discovery
      • Customer Site Creation
      • Transaction management:

Best effort/Atomic

      • Adaptive Services
redcell service center mpls
Redcell Service CenterMPLS

Connection Template

Service Definition

REDCELL

Full management and configuration of MPLS infrastructure

  • MPLS-based network configuration
  • Transaction managed LSP/RSVP-TE tunnel management
  • Path configuration and planning
  • Service discovery

MPLS MANAGER

DISCOVER

DEPLOY

LSP

MPLS Core Network

  • Key Features:
    • Supports latest standards with proprietary extensions
    • Named Path Manager
    • LSP Service Manager
    • MPLS OAM functionality
    • Supports both Atomic & Best-Effort provisioning
    • Automated Roll-back support
    • Supports vendor-specific and vendor-agnostic implementations
redcell service center l3 mpls vpn l2 mpls vps

Customer Site Definition

VPN Service Definition

REDCELL

VPN-SC MANAGER

Sub Interface

Creation

DISCOVER

Customer

Site A

DEPLOY

PE

PE

PE

PE

P

Customer

Site B

P

MPLS Core Network

Redcell Service CenterL3 MPLS VPN & L2 MPLS/VPS

One-touch, flow through activation of MPLS VPNs in multi-vendor environments

  • Simplify provisioning and activation process
  • Template-driven for ease of configuration and re-use
  • GUI visualization
  • Topologies: Fully meshed/hub and spoke
  • VPN service discovery
  • Transaction management: Best-effort and atomic
  • Key Features:
    • L2 & L3 VPN Managers
    • OSPF, BGP, RIP, EIGRP, Static Protocols
    • Kompella/ Martini L2 support
    • Kompella / Lasserre VPLS support
    • Automated Roll-back support
redcell service center ipsec vpn
Redcell Service CenterIPSec VPN
  • One-touch, flow through provisioning and activation of IPSec and GRE VPNs in multi-vendor environments
    • Layer 3 Tunnels and Routing
    • Site-to-site tunnel connections
    • Routed over Internet
    • Secured by IPSec
    • Define customer site, VPN type
  • Template-driven for ease of configuration and re-use
  • GUI visualization
  • Topologies: Fully meshed/hub and spoke
  • VPN service discovery
  • Transaction management: Best effort and atomic

Key Features:

      • GRE Tunneling
      • IPSec Tunneling
      • VRF-Aware IPSec VPNs
      • Supports both Atomic & Best-Effort provisioning
      • Automated Roll-back support
redcell service center service policy

Service Policies

REDCELL

POLICY ADMIN

QoS

CoS

Security

DEPLOY

PEP (Policy Enforcement Point)

  • Switch
  • Router
  • Rate Limiter
Redcell Service CenterService Policy
  • Profile deployment dictating the treatment of packet flows in the network

Key Features

  • Easy-to-use profile editors allow the creation of layered policies
  • Multi-vendor support through abstracted profile definitions
  • Transactional policy deployment – full rollback capability
  • Integrated with Redcell VPN Service Centers
  • Version policies for a complete history and audit trail of all modifications
  • Preview and inspect Service Policies before deploying
  • See Policies from a centralized repository and GUI console
  • Simplified graphical interface to configure, manage, and deploy service policies on your network infrastructure.
  • Provides more reliable, repeatable method of implementing policies.
redcell service center adaptive services

Service

Custom

Definitions

Customer

Sites

REDCELL

ADAPTIVE SC MGR

DISCOVER

Customer

Site A

DEPLOY

P

PE

PE

PE

P

Customer

Site B

P

1

3

2

Redcell Service CenterAdaptive Services
  • Adaptive Service Definition, Creation and Deployment

Key Features:

  • Template-driven definition of “Service Segments” for ease of configuration and re-use
  • Uses Redcell Active Config & other open mediation for configuration of most any service element (SNMP v1/2/3, CLI: Telnet/SSH, XML, CIM/WMI, HTTP/S, etc.)
  • Reduce time to deploy new premium or custom services
  • Rapidly define & deploy customer defined differentiated services
  • Fully automated provisioning system for any service
redcell integration

Redcell Integration

View—Configure—Monitor

types of integration

2

4

3

1

Types of Integration

There are four main ways in which to integrate Redcell into the OSS environment;

SNMP trap forwarding

Firstly it is possible to configure Redcell to automatically send SNMP traps to multiple 3rd party applications once Redcell discovers that some event has happened either within the Redcell environment or on the network.

Mail gateway

It is also possible to configure Redcell to automatically send mail via a mail gateway to OSS Incident Handling Systems, such as Remedy. When Redcell receives an alert that it is configured to react to, the mail gateway is used to send a message to the IHS to open a ticket. The contents of the mail are configurable and this method can be used in conjunction with other actions as a result of detecting network or system messages.

Script-based integration

Redcell is also able to launch and pass parameters to user-defined scripts when configured to do so when an undesirable condition has been detected on the network or in the Redcell environment.

Bi-Directional API / Redcell Dynamic Controller

Redcell contains a web-based API that permits b-directional information exchange with 3rd party OSS systems. These applications can use this API to request information from Redcell or from the network via Redcell, as well as sending configuration and activation commands to the network.

redcell oss integration

1

4

3

4

1

2

2

3

4

1

4

4

4

Redcell OSS Integration

SNMP trap forwarding

Sample Integration examples using each of the integration methods;

Mail gateway

Performance

Script-based integration

Infovista

CA Concord

Bi-Directional API

Provisioning

Adaptive

CLI scripts

Metasolv

Axiom

WSDLs

WSDLs

Application

Service

Web-Services

Inventory

Amdocs Cramer

Telcordia Granite

Fault

IBM Netcool

HP Openview

DB

Redcell

MediationService

Planning

Aria Networks

Gridpoint

RootCause

EMC Smarts

Incident Handling

Billing

BMC Remedy IHS

Convergys Geneva

redcell dynamic controller

3rd Party OSS

REDCELL

INSTRUCT

WSDL

Definitions

Service

Scheduler

UPDATE

OSS SYSTEMS

PROVISION

DISCOVER

Network

Redcell Dynamic Controller
  • Exposure of Redcell infrastructure & asset management via Web Services
  • Integrate Redcell with 3rd party applications
  • Integration with Web portals for Customer Self-Administration.

On-demand service definition and activation

  • Key Features
    • Real-time/scheduled service and policy configuration
    • Automatic configuration of individual devices and networks
    • XML Data Format (WSDL) / SOAP Envelope
    • Request/response semantics
    • SSL secure transmission
    • User authorization/authentication
customer integrations case 1

HTTP

Customer Integrations: Case #1

Redcell acts as central OSS management platform

Customer Portal

Redcell Java Clients

Corporate Customers presented with their own Portal for Account Admin and QoS/Bandwidth changes and Reporting

Local administration for Neotel Operations via Redcell Clients

OSS Systems

API

Redcell

Integrations with Customer Mediation, Billing and web systems to produce reports for the Portal pages.

Juniper Core and Cisco 76xx Metro Devices and CPE

customer integrations case 2
Customer Integrations: case #2

3rd Party Customer Interface

Redcell Java Clients

Local administration for Customer Operations Dept. via Redcell Clients

Customers use the Scheduall calendar interface to enter booking information which is then processed and sent to Redcell via the API.

OSS Systems

NETCOOL

Integrations with IBM Netcool allows critical events to be passed whilst filtering unimportant messages and providing a first layer of network correlation.

API

SNMP Trap

Forwarding

Redcell

Juniper MPLS Core with Cisco and BT IVNP device support

redcell device driver factory
Redcell Device Driver Factory
  • The Redcell Device Driver Factory tool provides the ability to create your own device drivers or enhance the functionality of an existing Redcell base device
  • Device Drivers created with the DD Factory tool let Redcell discover network elements, show the condition of and report on their status, and configure network elements.

Key Features

  • Device Discovery & Resynct.
  • Show Screens
  • Topology Views 
  • SNMP Events & Syslog Management
  • Alarm Reports
  • Backup/Restore/Firmware Deploy/Current Config/Compare
  • Change Management Notification
  • AdaptiveCLI
  • Inventory Reports
  • Key Performance Indicators
  • Custom Attributes Collection
redcell architecture
Redcell Architecture
  • Browser-based and Java client GUIs
  • Highly-scalable and reliable
  • J2EE/EJB Implementation
  • Runs on Windows, Linux and Solaris
  • Distributed n-tier architecture
  • Web services/XML interfaces
  • Optional High-Availability deployment
redcell components
Redcell Components

The Redcell platform consists of four run-time software components:

Application service, Mediation service, Database and Clients.

The Application Service is the systems central processing unit, being responsible for serving Redcell Applications to the Redcell Clients and executing application business logic. The Application Service can be deployed in standalone or clustered mode to limit downtime and optimize performance.

Mediation

Service

Application

Service

The Redcell Mediation Server manages the communication between the software and the network elements. Mediation servers can be deployed in standalone or clustered mode in order to maintain constant communication with the network elements.

Java

Client

Redcell ships with a MySQL database which can be deployed in standalone mode . Alternatively, the product can ship with an Oracle gateway ensuring that the Database Service can be deployed in a fault tolerant configuration to ensure data integrity.

Web

Client

The normal client access to Redcell is via a Java Client application that can be installed on one of the Redcell supported platforms. This gives the operator access to the full range of Redcell capabilities. In contrast, there is also a Redcell HTTP client that is designed to deliver virtually the same functions as the Java Client, minus the Redcell Service Centre Applications.

Database

scalable deployment options
Scalable Deployment Options

Single Server Deployment

  • All components install on one physical computer

Distributed Deployment

  • Distribute any of the Redcell components (Application, Mediation, Databases and Clients

Clustered Deployment

  • All features of Distributed Deployment
  • Clustered Application and Mediation Servers for load balancing

High Availability (HA) Deployment

  • All features of Clustered Deployment
  • Oracle RAC support via a database gateway
deployment options

Network

Infrastructure

Network

Infrastructure

Deployment Options

Single Server Deployment

Distributed Deployment

Redcell Clients

Mediation

Service

Redcell

Clients

Redcell

Application

Server

Redcell

Database

Application

Service

Redcell

Mediation

Server

Java

Client

Redcell

Single

Server

Database

deployment options39

Network

Infrastructure

Deployment Options

Redcell Clients

Clustered Deployment

Redcell

Database

Redcell

Application Cluster

Redcell

Mediation

Cluster

deployment options40

Network

Infrastructure

Deployment Options

Redcell Clients

HA Deployment

Redcell Oracle RAC

Database

Redcell

Application Cluster

Redcell

Mediation

Cluster

platform options
Platform Options

Platform Options:

OS

  • Windows (XP, 2K, 2003)
  • Linux (Redhat v4, SUSE v10)
  • Unix (Solaris 9, 10)

Databases

  • MySQL (ships with MySQL)
  • Oracle (Oracle 9i Gateway option)
  • Oracle (10g RAC Gateway option )
redcell spare slides

Redcell Spare Slides

View—Configure—Monitor

redcell screen shots

Redcell Screen Shots

View—Configure—Monitor

adaptive cli configuration55
Adaptive CLI Configuration
  • Free-form, tag-based command execution (show, configure)
  • Command output comparison
  • On-demand or scheduled operation
  • Key Features:
    • Variable “tag” definition – ability to create tags with data types: String, Integer, Long, IP Address, Equipment / interface , etc.
    • Variable “tag” definition & replacement – ability to include valid ranges and valid values, along with default values
    • Color-coded visual command output comparison
    • Powerful output post-processing with advanced filtering (via RegEx) for narrowing down the resultant output set or easier searching
    • One-to-one & one-to-many operations
    • On-demand or schedule-driven operation
    • Enhanced Redcell Audit Trail support