Introduction to ISO 9000 ISO 9000 2000
Introduction • The information in this presentation is based on the 2000 international standard (FDIS), ISO/FDIS 9001/2000. • In the following slides, the standard is paraphrased for instructional purposes. Refer to the standard for the actual text.
Questions we will cover today: • What is ISO 9000? • What does a company need to do to Register to ISO 9000? • Why was the standard revised? • What are our next steps?
ISO 9000 • The ISO 9000 standard was designed by representatives from many different countries • The standard outlines the basic elements of a good quality management system • These elements are good business practice
Registration • To become registered a company must first implement the requirements of ISO 9000 • Evaluate your current quality system • Add systems and processes to meet the requirements • Document your processes as a Quality Manual, Procedures and Work Instructions
Benefits of Registration • Improved operations • Improved operating margin • External recognition • Market expansion
The New Revision • The standard has recently been revised. The last revision was published in 1994, and is still in use. • The new standard is ISO 9000 2000 • Companies may register to either standard while they coexist for 3 years. • By the end of 2003, all companies will need to comply with the 2000 revision
Why was the standard revised? • Continuous improvement is built in to the standard, just like the systems it governs. • An important focus has been to make the language more applicable to a wider range of organizations. • The standard has been changed to follow a “Process Model”.
The Process Model • An organization is a system of interlinked processes • The new standard is geared at managing and improving those processes • Key processes – those that lead to products and services- must be identified • Methods to measure and control these processes must now be included
The Process Model Process Model C U S T O M E R C U S T O M E R Quality Management System (QMS) Continual Improvement Management Responsibility Measurement Analysis and Improvement Resource Management Product Realization