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Learn about ISO and ISO 9000 certification: what it is, why you should go for it, who provides the certificate, how to get certified, and the associated costs. Understand the importance of quality management systems and the transition from ISO 9002 to ISO 9001:2000. Discover the ten steps to achieving ISO 9000 certification and the guidelines for performance improvements according to ISO standards.
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ISO 9000 - An introductionPart 1 P. B. Dhanish Mechanical Engineering Department National Institute of Technology, Calicut Email:dhanish@nitc.ac.in Phone: (0495) 2286401(O), 2286415(D), 2440283(R) http://www.nitc.ac.in
What is ISO? What is ISO 9000? Why go for ISO 9000 certification? Who gives the certificate? How to get certification? What does it cost? ISO 9001:2000 - Requirements Ten steps to ISO 9000 ISO 9000 - An introduction
What is ISO? • International Organization for Standardization • Federation of national standards bodies • Publish International Standards • “isos” - equal www.iso.ch
What is ISO 9000? • ISO 9000:2000 - Quality management systems – Fundamentals and vocabulary • ISO 9001:2000 - Quality management systems – Requirements • ISO 9004:2000 - Quality management systems – Guidelines for performance improvements
What happened to ISO 9002:1994? • Obsolete from 2000 • Earlier certificates valid up to 2003 • As also ISO 9003:1994
Why quality systems? • Inspection cannot create quality
Quality is not a gamble Quality has to be planned