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NAEP: E-Commerce Best Practices. Agenda. Session and Marketplace Overview: Welcome and Introductions Agenda Review Industry Benchmarks Technology Adoption Trends Overview of the U.S. Communities Marketplace Customizations and Extensions of this Marketplace

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Presentation Transcript
slide2

Agenda

  • Session and Marketplace Overview:
  • Welcome and Introductions
  • Agenda Review
  • Industry Benchmarks
  • Technology Adoption Trends
  • Overview of the U.S. Communities Marketplace
  • Customizations and Extensions of this Marketplace
  • Case Studies: Fairfax County Public Schools and Portland Public Schools
slide3

P2P (Procure-to-Pay) Process Defined

Procurement workflow—The transactional workflow to find, request, purchase, and receive product

Search—Meta-search capabilities that access internal and external catalogs and preferred supplier websites and contracts

Catalog—Types of catalogs maintained may be internal or external punch out; internally maintained by the buying organization or serviced by the supplier

Payment—The extension of the settlement of a supplier invoice after a good or service has been received

Source: AMR Research 2009

slide4

Public Sector P2P (Procure-to-Pay) Adoption

Source: October 2011 NIGP Member Survey: “Use of Procurement Software in the Public Sector”

Early Adopters of Procurement Workflow (eRequisitioning) Now Focused on Procurement Marketplaces to Aggregate/Manage Spend

slide5

P2P ROI Improvement Opportunity

Aberdeen Group research has found that even mature e-Procurement programs (average 5+ years) typically have failed to achieve targeted goals, largely due to user adoption: “User adoption continues to be a challenging aspect of an e-procurement initiative and an intuitive, easy to use procurement system is required to drive user adoption.”

Source: Aberdeen Group - Effective E-Procurement 2010, E-Procurement Benchmark Report 2008, E-Procurement Trials and Triumphs 2007

slide7

What is the USC Marketplace?

  • Free online system
  • Single login to access many different vendor catalogs, increasing purchasing efficiency
  • Ability to place purchases with pcard or PO
  • Quick visibility into products and pricing
  • Standardization for decentralized purchasing
  • Provides comprehensive reporting on past purchases
  • New “Browse Now” function for non-registered agencies
slide12

Customization of Marketplace

  • Marketplaces can be customized for specific agency needs
  • Free services to get started
    • Help with registration of users
    • Training/webinars for end users
    • Some punchout connections from existing systems
  • Other customizations can address:
    • Approvals/workflows
    • Branding/customized UI
    • Inclusion of an agency’s specific contracts
    • Full integration with ERP systems
slide14

Case Studies

  • Stand Alone System- Portland Public Schools
  • Integration with existing ERP System- Fairfax County Public Schools
slide15

Portland Public Schools Marketplace Model

Model: Stand-Alone Marketplace

Catalogs: Punchout Catalogs

Content Management: Outsourced Supplier Enablement

Requisition Management: Marketplace Workflow Approval (Grant Funds)

Transaction Management: Marketplace-Managed Electronic Order Delivery

slide16

Consolidated Spending Through Single Portal to Reduce Maverick Buying and Increase Spend Visibility

  • Enabled Users to Comparison Shop Multiple Co-Operative Contracts and Suppliers to Identify “Best Value” Purchases at the Item Level
  • Increased P-Card Utilization and Rebates by Capturing Millions in Federal Grants Dollars with Workflow Approval Support
  • Eliminated Warehouse Operations and Buffer Inventories by Empowering End-Users to Order Directly and Receive Timely Delivery

Case Study: Portland Public Schools

Overview

  • Portland Public Schools (PPS) is the largest school district in the Pacific Northwest, with approximately 47,000 students in 85 schools
  • Mandate for process automation driven by District-wide budget cuts and headcount reductions
  • Deployed Stand-alone, PPS-branded Private Marketplace platform solution in 30 days with no IT support required
  • End-to-end process support with fully transparent shopping across multiple cooperative contracts , workflow approval for Grants Fund purchases, and electronic PO delivery/status

Results

slide17

Fairfax County Marketplace Model

Model: ERP Integrated Marketplace (SAP)

Catalogs: Punchout Catalogs

Content Management: Outsourced Supplier Enablement

Requisition Management: ERP (SAP)

Transaction Management: Marketplace –Managed Electronic Order Delivery

slide19

FOCUS Marketplace Goals

  • Single portal for County and Schools
  • One stop shop for commodities and commoditized services
  • Increase utilization of cooperative contracts
  • Reduce off-contract or Maverick Spend
  • Generate revenue to the county through higher rebates (P-Cards and Co-Ops)
  • Improve operating efficiencies
  • Enhanced reporting – NIGP commodity codes more specific to public procurement – provides map to GL account coding and spend analysis reporting
slide20

SAP Integration

    • Single-Sign On (SSO) access from SAP SRM
    • Shopping Cart returned to SAP for approval workflow with NIGP codes mapped from UNSPSC
    • Approved SAP orders delivered electronically (cXML) to suppliers with PCI compliant “ghosted” P-Card payment information encrypted in PO
  • User Experience
    • Amazon-like , comparison shopping for “best value”
    • “Walk-Up” or “Shop Only” access for Non-SAP users
    • “Touchless” orders (95% require no purchasing involvement)
  • Supplier Enablement
    • Maximize supplier managed “punchout ”catalogs
    • Enable large and small, local vendors for E-Commerce including punchout catalogs and Level III P-Card transactions
  • IT Support
    • Minimize IT resources with “cloud” solution
    • IT views single firewall punchout as more secure

FOCUS Marketplace Requirements

slide21

FOCUS Marketplace P2P Process Flow

Shopper

Full Cart

Approver

One Invoice

FOCUS Auto PO Match & Payment

One Payment

Supplier

Many Payments

Many Invoices

PO with P-Card

Receiver

Deliver

Pcard Bills

Receipts

Reconciler

slide22

Questions?

Private Marketplace