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Unit 1. Developing Effective Communication in Health and Social Care. Music is a great way of communicating and people all over the world listen to the music of other nations. Music is the unique language which is understood by everyone all over the planet.

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unit 1

Unit 1

Developing Effective Communication in Health and Social Care


Music is a great way of communicating and people all over the world listen to the music of other nations.

Music is the unique language which is understood by everyone all over the planet.










pictures and objects of reference
Pictures and objects of reference.
  • How can these be used within Health and Social Care?
  • What could they mean to a service user?
  • Task
  • Work in groups to produce an information sheet on all the forms of communication we have covered today, including how they would/could be used in a H&SC setting.
  • Written
  • Text messaging
  • Verbal
  • Symbols
  • Music
  • Objects of reference

It’s estimated that up to 7,000 different languages are spoken around the world. 90% of these languages are used by less than 100,000 people. Over a million people converse in 150-200 languages and 46 languages have just a single speaker!

  • 2,200 of the world’s languages can be found in Asia, while Europe has a mere 260.


key terms for speech
Key terms for speech


Words used by a particular profession or group that is hard for others to understand.

Can you think of any examples of professional jargon?

  • Agonal –

Term to signify a major, negative change in a patient’s condition

  • BP –

Medical shorthand for blood pressure

  • FX –

Medical jargon meaning bone fracture

  • JT –

A joint

  • NBM –

A patient should not take anything by mouth

  • IM –




Words and their pronunciation, which is specific to a geographical community. For example


  • https://www.youtube.com/watch?v=G5Sa_QkbcS0


Informal words and phrases that are not usually found in dictionaries but are used within social groups and communities.

Can you give an example of slang?

non verbal communication
Non Verbal Communication

Write a definition of NVC.

Now write what each of these are and why they are important:

  • Posture
  • Gestures
  • Facial expressions


personal space
Personal Space

How far away in feet do you think it is acceptable for the following:

  • Personal
  • Social
  • Public

What may happen if you enter a clients/service users personal space without realising?

reflective active listening
Reflective/Active Listening

How do we know someone is REALLY listening to us?!!

When the listener mirrors back the thoughts and/or feelings the speaker is experiencing.

“Are you saying …”

“You seem …”

  • Ask questions, not with yes, no or one word answers.
  • Use appropriate eye contact.
  • If you do not understand ask for clarification.
  • Don’t cross arms or legs or lean back.
  • Lean slightly forward.
  • Facial expressions and tone of voice.
  • Be honest and sincere.