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Coaching for Superior Employee Performance. Techniques for Supervisors. Session Objectives. Recognize the benefits of coaching Identify the role of the coach Understand the techniques involved in successful coaching Use coaching effectively to improve employee performance. What Is Coaching?.

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session objectives
Session Objectives

Recognize the benefits of coaching

Identify the role of the coach

Understand the techniques involved in successful coaching

Use coaching effectively to improve employee performance

what is coaching
What Is Coaching?
  • Informal one-to-one or small group interaction
  • Encouraging, advising, motivating, and developing
  • Essential supervisory tool
  • Philosophy of employee management
purposes of coaching
Purposes of Coaching
  • Inform
  • Teach
  • Guide
  • Recognize
  • Inform
  • Teach
  • Guide
  • Recognize
purposes of coaching cont
Purposes of Coaching (cont.)
  • Motivate
  • Assist
  • Develop
  • Empower
  • Motivate
  • Assist
  • Develop
  • Empower
benefits of coaching
Benefits of Coaching
  • Improves quality and productivity
  • Boosts enthusiasm and morale
  • Strengthens relationships and communication
  • Increases job satisfaction
  • Improves teamwork
  • Builds trust and enhances loyalty
  • Improves quality and productivity
  • Boosts enthusiasm and morale
  • Strengthens relationships and communication
  • Increases job satisfaction
  • Improves teamwork
  • Builds trust and enhances loyalty
coaching is an important part of your job
Coaching Is an Important Part of Your Job
  • Helps you to keep in touch with workers
  • Lets you get closer to employees
  • Allows you to work with employees
  • Uses everyday situations to improve performance
slide8

Positive & Enthusiastic

Good Listener

Observant

QUALITIES OF A GOOD COACH

Good Communicator

Knowledgeable

qualities of a good coach cont
QUALITIES OF A GOOD COACH(cont.)

Supportive

Patient

Empowering

Respectful

Tactful

effective coaching is immediate
Effective Coaching Is Immediate
  • Coaching is often spontaneous
  • Coaching is most effective when it closely follows events or behavior
effective coaching is specific
Effective Coaching Is Specific
  • What is done well and what needs improvement
  • Required skills and knowledge
  • Standards of good performance
  • Significance of the job
  • Corrective action
  • What is done well and what needs improvement
  • Required skills and knowledge
  • Standards of good performance
  • Significance of the job
  • Corrective action
effective coaching is interactive
Effective Coaching Is Interactive
  • Discuss rather than lecture or give orders
  • Ask questions
  • Listen to what the employee has to say
  • Pay attention to body language, too
coaching techniques true or false
Coaching Techniques: True or False?

Coaching is an important part of your job.

Coaching isn’t something you should do on the spur of the moment.

Effective coaching is specific and interactive.

Coaching should only be used to correct workers when they’re doing something wrong.

Coaching only benefits employees.

coaching basics
Coaching Basics
  • Do you understand:
    • What coaching is?
    • Purposes of coaching?
    • Benefits of coaching?
    • Basic coaching techniques?
  • Do you understand:
    • What coaching is?
    • Purposes of coaching?
    • Benefits of coaching?
    • Basic coaching techniques?
your role as a successful coach
Your Role as a Successful Coach
  • Observe employees at work
  • Show concern for them as individuals
  • Find out what motivates them
  • Focus on cooperation, not competition
  • Observe employees at work
  • Show concern for them as individuals
  • Find out what motivates them
  • Focus on cooperation, not competition
your role as a successful coach cont
Your Role as a Successful Coach (cont.)
  • Highlight growth and development
  • Provide new challenges
  • Give support and assistance
  • Create a positive work environment
  • Highlight growth and development
  • Provide new challenges
  • Give support and assistance
  • Create a positive work environment
the coaching session
The Coaching Session
  • Determine the agenda
  • Focus on one or two issues at a time
  • Begin by checking progress
  • Show appreciation
  • Determine the agenda
  • Focus on one or two issues at a time
  • Begin by checking progress
  • Show appreciation
the coaching session cont
The Coaching Session (cont.)
  • Ask for feedback
  • Discuss problems and possible solutions
  • Allow time for questions
  • Agree on a plan of action
the coaching session cont19
The Coaching Session (cont.)
  • Look ahead
  • Aim high, but keep goals within reach
  • Thank the employee for input and participation
  • Set a date for the next coaching session
follow up
Follow Up
  • Review performance and goals
  • Provide feedback
  • Offer advice and support
  • Don᾽t give up
  • Review performance and goals
  • Provide feedback
  • Offer advice and support
  • Don᾽t give up
coaching top performers
Coaching Top Performers

Provide frequent feedback

Be specific

Ask for input

coaching top performers cont
Coaching Top Performers (cont.)
  • Keep them challenged
  • Give them adequate recognition and rewards
  • Keep them challenged
  • Give them adequate recognition and rewards
coaching average performers
Coaching Average Performers

Determine employees’ potential

Find out why they aren’t doing better

Reinforce strengths

Clarify standards

Develop a plan

coaching poor performers
Coaching Poor Performers

Consider causes

Encourage employee input

Work to develop solutions

Renegotiate goals and objectives

Agree on an action plan

Schedule follow-up sessions

coaching employees through periods of change
Coaching Employees Through Periods of Change
  • Explain what’s going on
  • Offer reassurance
  • Involve employees in the change process
  • Teach them the new skills
  • Set clear goals
  • Monitor performance
coaching sessions is it true
Coaching Sessions: Is it True?

Focus only on one or two issues per session.

Because sessions are informal, you don’t need an agenda.

Little employee participation is required for a successful coaching session.

Set goals a lot higher than you know employees can reach to challenge them.

effective coaching
Effective Coaching
  • Do you understand:
    • Your role as a successful coach?
    • How to conduct coaching sessions?
    • Coaching techniques for top, average, and poor performers?
    • Coaching employees through times of change?
  • Do you understand:
    • Your role as a successful coach?
    • How to conduct coaching sessions?
    • Coaching techniques for top, average, and poor performers?
    • Coaching employees through times of change?
key points to remember
Key Points to Remember

Coaching employees is a very important part of your job.

Coaching helps employees improve performance and grow professionally.

Coaching helps you develop closer, more effective working relationships with employees.

You already possess the qualities that will make you a good coach.