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Elected Official Update Thomas Fitzgerald, III, Acting Director October 24, 2014

Elected Official Update Thomas Fitzgerald, III, Acting Director October 24, 2014. Health Care System Operations Update SERVE Training (Customer Service) Veterans Choice, Access and Accountability Blueprint for Excellence Construction Updates Upcoming Events & Announcements

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Elected Official Update Thomas Fitzgerald, III, Acting Director October 24, 2014

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  1. Elected Official UpdateThomas Fitzgerald, III, Acting DirectorOctober 24, 2014

  2. Health Care System Operations Update • SERVE Training (Customer Service) • Veterans Choice, Access and Accountability • Blueprint for Excellence • Construction Updates • Upcoming Events & Announcements • Open Forum/Discussion Update Agenda

  3. Health Care System Operations Update • State of VA • Reached ZERO patients on Dental EWL • SecVA Visit in August • Heard from employee, Veteransand VSOs • Addressing staffing and local barriers • Serving Those Who Served in FY14 • Veteran Utilization • Inpatient admissions: 6,780 (6,900 in FY13) • Outpatient visits: 833, 750 (798,000 in FY13) • Unique Veterans treated: 68,380 (67,880 in FY13) • Awards • National Secretary’s Award for Nursing Service • AD, Patient Care/Nursing Services and Health Care Technician • Robert W. Carey Performance Excellence Award – Site Visit

  4. SERVE Training • ~250 employees trained • ~125 senior leaders received SERVE orientation • On-going SERVE workshops planned through March 2015 (4 per month) VA Palo Alto’s SERVE

  5. Objectives • Implement a Daily Management System • Approach leading with a new mindset (“Leadership before Lean”) • Serve as a teacher and coach to others • Strategies • To train all leaders within VAPAHCS (~500 people) • Completed within 5 sessions (6-9 months) • Approx. 140 leaders/coaches trained • Approx. 250 to start SIM Academy by end of FY ‘14. Service Improvement Model Update

  6. Four Themes • Improving performance, • Promoting a positive culture of service • Advancing health care innovation for Veterans and the country • Increasing operational effectiveness and accountability. • Strategies • developing a positive service culture, transitioning from a “sick care” mindset to a “health care” • personalized, proactive, patient-driven, focusing on the Veteran’s health goals. Simplifying communications • Veteran’s health care network, including non-VA providers, that will improve access to, and Veteran satisfaction with, timely quality care • Help to achieve the desired outcomes of the Veterans Access, Choice and Accountability Act of 2014. Blueprint for Excellence

  7. $10 billion fund from which VA pays for non-VA care • Eligibility • Enrolled on/before Aug 1, 2014, or recently discharged combat Vet • Live more than 40 miles from facility • Lives in state without care facility • Lives within 40 miles but needs travel by air, boat, ferry, or unusual burden. • 30-Day Wait validation • Facility will identify patients waiting more than 30 days • www.va.gov/opa/choiceact/ Veterans Choice, Access and Accountability

  8. Palo Alto • Major Construction Phase II • Began Oct. 15, 2014 • Loop Road Realignment • Radiology Consolidation • Parking Structure 2 • Menlo Park • Main Entry/Parking Upgrades • Expected completion: Winter 2014 • Improve safety • Mountain View • Bldg. 801, Mountain View Center • Opened in September • Administrative space for HR & Nurse Recruiter Construction Updates

  9. Monterey • Joint Integrated VA/DA HCC • Sharing agreement signed Oct. 21 • First steel laid on Oct. 21 • Last Beam signing in November Construction Updates (Cont.)

  10. Veterans Day Events (November 11, 2014) • Palo Alto – Ceremony & Lunch (12pm-2:30pm) • Quarterly Veterans Town Hall: December 2014 (Date TBD) Upcoming Events Announcement • Veterans can receive flu shots at Walgreens (October 2014)

  11. Questions/DiscussionNext Scheduled Update: January 2014

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