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Family Support Planning: Essential Elements for COOP Success

This unit highlights the importance of developing a Family Support Plan to ensure employee readiness during emergencies. It outlines key family support planning issues, necessary elements of a support plan, and effective communication strategies during Continuity of Operations (COOP) situations. It emphasizes the need for personal preparedness, contact lists, and timely notifications to families of employees, including those who may be deceased. Additionally, it discusses the provision of medical care and encouraging backup care plans for dependents, ensuring comprehensive support for all employees.

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Family Support Planning: Essential Elements for COOP Success

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  1. Unit Introduction and Overview Unit objectives: • The need for a family support plan • The key family support planning issues • The need for family support services at the alternate site

  2. Elements of a Family Support Plan • All employees should develop a plan that includes: • Personal items and necessities. • Financial and legal documents. • An out-of-area contact.

  3. Elements of a Family Support Plan • Include processes for: • Activating an emergency call-in number. • Tracking employees. • Providing guidance and assistance.

  4. Communicating During COOP Operations • Communicate early and often. • Update information as necessary. • Secure the worksite. • Safeguard vital records.

  5. Accounting for Employees • All supervisors should have a contact list for their • personnel. • Contact lists should be updated monthly when COOP is not activated. • Contact lists should be updated daily during COOP operations.

  6. Accounting for Employees • Supervisor responsibilities: • Account for employees upon COOP activation or shortly thereafter. • Continue attempts to contact employees until all are accounted for.

  7. Notifying Families of Deceased Employees • Notification should be made: • By a senior leader. • Personally. • Provide contact numbers for EAP and HR. • Notify Public Affairs.

  8. Taking Care of Families • Dependent care: • Encourage backup care plans for dependents. • Employees must plan and pay for whatever they arrange.

  9. Providing Medical Care • Make counseling services available. • Ensure that work stations are safe. • Encourage health and wellness classes. • Encourage stress releasers.

  10. Summary and Transition • This unit covered: • Family support planning. • Personal readiness steps. • Next unit: • Developing COOP Plans and Procedures (Unit 12)

  11. Summary and Transition • Questions?

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