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Creating Positive Impressions. Common & Business Etiquette. Leadership Revision Committee May 2007. Objectives. Why is making a positive impression important? What conduct and appearance is appropriate for various settings? How can you demonstrate proper conduct and appearance?.

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creating positive impressions

Creating Positive Impressions

Common & Business Etiquette

Leadership Revision Committee

May 2007

objectives
Objectives
  • Why is making a positive impression important?
  • What conduct and appearance is appropriate for various settings?
  • How can you demonstrate proper conduct and appearance?
what is an impression
What is an impression?
  • An impression is the effect, feeling, or image we give or receive as the result of an experience.
  • When we meet someone for the first time, we take with us a memory of how that person first appeared to us within the first 30 seconds of our meeting, and we also leave a memory of ourselves on the person we have just met; this is called a first impression
what characteristics are included in making a positive first impression
What characteristics are included in making a positive first impression?
  • Clothes
    • Should be neat, not sloppy

vs.

what characteristics are included in making a positive first impression5
What characteristics are included in making a positive first impression?
  • Hair
    • Should be trimmed, clean, and neatly arranged
    • Avoid gaudy hair colors

Vs.

what characteristics are included in making a positive first impression6
What characteristics are included in making a positive first impression?
  • Voice
    • Not too loud, but not too soft
  • Language, both verbal and non-verbal
    • Should not be aggressive or insulting

Vs.

what characteristics are included in making a positive first impression7
What characteristics are included in making a positive first impression?
  • Manners
    • Use manners to make the others feel comfortable
  • Posture
    • Should stand or sit up straight
    • Shows confidence

Vs.

what can you do to create a positive impression
What can you do to create a positive impression?
  • Be impeccably groomed.
    • Comb hair neatly.
    • Select clothes that are neat, worn appropriately, and are flattering to your body style.
  • Use a voice and language that are appropriate for the setting.
what can you do to create a positive impression9
What can you do to create a positive impression?
  • Employ good manners in all situations.
  • Be conscious of the body language, or non-verbal communication, you use.
  • Demonstrate good posture.
what can you do to create a positive impression10
What can you do to create a positive impression?
  • Introductions
    • Smile and show that you are happy to meet this person.
    • When introducing a male to a female, say the woman’s name first; for example, “Susie Smith, I would like you to meet Jack Jones.”
what can you do to create a positive impression11
What can you do to create a positive impression?
  • When introducing a person to a small group, say his or her name first, followed by the group; for example, “Susie Smith, I would like you to meet Jack, Janice, and Rob.”
what can you do to create a positive impression12
What can you do to create a positive impression?
  • When introducing yourself to someone new, say your name and a piece of information relevant to the situation, then wait for a response; for example, “I am John Smith, I am a senior at South High School.”
  • Next, find a similarity between those who are being introduced.