Getting In Touch With Generation Y. Why do we need to get to know our students?. Students may not understand who or what Financial Aid does. Students may have questions, but do not know where to turn.
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Less than satisfactory.
(On the phone) “Hello, this is Mr. Finn, how may I help you?”, Mr. Finn ( a Fin Aid Counselor) answered the phone.
“Hi, I am Student A, and I have a few questions I would like to ask about summer enrolment, may I schedule an appointment with you?”
“Yes, you may, I am available from 3 pm until 4:45 pm on Wednesday, does that work for you?”
“Um… yes 3:30 pm should be fine.”
“Very well, 3:30 pm on Wednesday it is, I will look forward to seeing you then.”
“Thanks! Have a nice day!”
“Hello, Student A, how are you? Lovely weather we are having today.” said Mr. Finn while shaking Student A’s hand.
Student A returning the greeting, “ Yes, ha it seems like its always raining around here.”
Mr. Finn, “Would you follow me into my office, please”
Student A, “Sure”.
Mr. Finn, “Please sit down, now we have met before, but remind me what your major is”
Student A, “ I am currently majoring in sociology.”
“Sociology, how do you like it? The study of peoples’ behavior in society right?”
“Yeah! Its really interesting, you know, its something I really enjoy.”
Lay it out before them, be as blunt (but polite) as possible
Give them all relevant information they may need to know.
Student A says, “I am interested in taking two summer classes over the summer at WVU, what do I need to do.”
Mr. Finn says, “Well first you will need to fill out a form for summer aid. Second you should realize you may need to take out more loans, and the per credit cost depends on which college you are enrolled in.”
Instruct: Show them on Mix, or whatever student to administration connection system you use, where to find this information, as well as how they came to owe these funds. Be sure to answer any questions they may have, with confidence! (But remember no acronyms!!)
“But Mr. Finn, I have no clue where the summer aid form is… and about how much will these classes cost? I don’t remember if I have any more funds left or not.”
“Not a problem, I can show you right here. We go to www.finaid.wvu.edu, the financial aid homepage, and a link should be right there, see? As for the classes we can look it up in this nifty calculator, and we can also check what avaliable funding you might qualify for.”
Review: Go back through the information, more swiftly than before, ask them to repeat back to you an approximate number of the loan amounts they may have.
Be sure to answer any outstanding questions they may have. Questions which remain unanswered are never a good thing, and can tend to stress people, especially a student, out.
“There now, you have about two-thousand dollars in available federal direct loans, as well as some Pell Grant, the cost per credit is roughly 250 dollars. And remember you need to fill out the request for summer aid form, or you cannot get any aid.” said Mr. Finn
“Right, so I will get that form filled out ASAP, and two-thousand right? And each credit is 250 dollars each?”
Mr. Finn, leading Student A out of the office, “Here take my card, and remember to keep those grades up, we could always use more sociologist in this world. Oh and a friendly reminder to get your FAFSA in before April 15th.”
Student A, “Thanks Mr. Finn, I will keep you informed”
“Have a nice day.”