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Domain A – Provide AV Solutions Domain B – Operate AV Solutions Domain D – Troubleshoot AV Solutions. CTS Prep Part Two. Part Two. Domain A – Sell AV Solutions Conduct Vendor Selection Process Provide AV Solutions Domain B – Operate AV Solutions

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domain a provide av solutions domain b operate av solutions domain d troubleshoot av solutions
Domain A – Provide AV Solutions

Domain B – Operate AV Solutions

Domain D – Troubleshoot AV Solutions

CTS Prep Part Two

part two
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions
sell av solutions
Sell AV Solutions
  • Best Practice
    • Show courtesy to the client, other trades, and coworkers. Defer jobsite questions to the project manager.
    • Everyone who comes into contact with clients and other trades in the course of their work must consider themselves a salesperson for their company.
    • Simple courtesy can pay off in cooperation between trades, and certainly can make a difference in the attitude of the client towards the workmanship and quality of service for which they are paying. This can mean referrals and repeat business.

Ch 25

sell av solutions1
Sell AV Solutions
  • Effective Listening
  • The Decision Maker
  • Customer Service
  • A customer’s satisfaction means continued business and possible referrals. Listening to the clients' needs, working with the clients to satisfy those needs, and updating the clients on the status of their solution require highly developed customer service skills.

Ch 25

sell av solutions exercise
Sell AV Solutions Exercise

Everyone in an organization who comes in contact with clients and other trades in the course of their work must consider themselves as a _____.

  • salesperson
  • installer
  • designer
  • accountant
part two1
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions
conduct vendor selection process

Courtesy of Crimson Tech   

Conduct Vendor Selection Process
  • Best Practices
    • When the equipment is delivered, make sure the equipment is properly received and unpacked.
    • Confirm that it meets project specifications.
    • Test the equipment before it is delivered to the project site.
    • Collect all the accompanying documentation – warranties, instruction and owners manuals, etc.

Ch 24

part two2
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions
domain a provide av solution

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Domain A - Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power

Ch 19

install elements
Install Elements
  • Create a tools checklist
  • Best Practice
    • Each setup will require different equipment. Note the equipment needed for each job, and keep it in the job file. When you are picking up the equipment and assembling it for installation, a quick glance at the checklist will let you know everything is ready to go. If the installation is temporary, use the checklist during the strike to account for all the equipment.

Ch 19 – Pg 375

install elements1
Install Elements
  • Projector Orientation
    • Front-table
    • Front-ceiling
    • Rear-table
    • Rear-ceiling
  • Best Practice
    • Check the structure for vibrations by resting your hand on the beam or bar-joists. Sometimes the HVAC unit is mounted on the roof above, creating vibrations which will cause the image to appear unfocused.

Ch 19 – Pg 399

install elements2
Install Elements
  • Loudspeakers
  • Point-Source and Distributed Systems
    • Point Source- deliver very loud sound coming from one location
    • Distributed Systems- loudspeakers strategically suspended overhead or installed into the ceiling
install elements3
Install Elements
  • Conduit – tubular, solid and circular 
    • PVC (plastic) Conduit
      • Electrical Nonmetallic Tubing (ENT)
      • Inner Duct
      • Rigid Nonmetallic Tubing 
    • Metal Conduit
      • Electrical Metallic Tubing (EMT or thin wall)
      • Flexible Metal Conduit (Flex)
      • Intermediate Metal Conduit (IMC)
      • Rigid Metal Conduit (Rigid)
  • Cable Installation
    • Raceways
  • Ducts – typically rectangular 
    • Cable tray
    • Trough – aka wireway

Ch 19 – Pg 389

install elements4
Install Elements
  • Cable Installation
    • Permissible Areas
    • The certain maximum amount of space that cables should occupy inside the conduit.
  • 1 Cable = 53% of conduit area
    • If you are running only one cable in a conduit, that cable may occupy up to 53% of the conduit's inside area.
  • 2 Cables = 31% of conduit area
    • If you are going to run 2 cables inside a conduit, these 2 cables may occupy up to 31% of the conduit's inside area. 
  • 3+ Cables = 40% of conduit area
    • If you are going to run three or more cables inside a conduit, the cables may occupy up to 40% of the conduit's inside area.
install elements5
Install Elements
  • Cable Installation
    • Signal Separation
    • Refers to providing physical distance among cables carrying various signal levels
  • When grouping cables together in a bundle, all cables should be intended for only one signal type. Generally, group cables according to these guidelines:
    • Microphone
    • Line and communication
    • Control and data
    • Loudspeaker
    • AC technical power
    • Video
    • RF

Best Practice

Consider color coding cable to help maintain separation when you are bundling cables. Color-coding requires stocking more cable, but it can speed things up with a big bundle. You should always label cables as well.

Ch 19 – Pg 386

install elements6
Install Elements
  • Mounting Safety Tips
  • Safety first!
    • It is important to define the specific parts that you will be using and to use the parts that are defined. Include the following information:
      • Review the size and weight of what you will be mounting, along with all the parts and their weights.
      • Verify the location of the mounting.
      • Look at the structure to which you will be mounting, and assess any potential problems.
      • Look at the structural designs of the room or building to ensure safety.
      • Review all manufacturer guidelines and drawings.
    • A structural engineer should review all mounting plans and advise on any difficult situations that you may encounter. When in doubt, always ask for help. If you modify another contractor’s work, you become responsible.
install elements7
Install Elements
  • Mounting Safety Tips
  • Load Weight!
    • Best Practice to multiply the published design weight by five. If a loudspeaker with mounting hardware weighs 100 lb (45kg), you should use mounting criteria that will handle 500 lb (225kg). Five is the safety factor. The term safety factor is sometimes referred to as design factor, load factor, or safety ratio.
  • Remember, the weakest point in the assembly is as strong as the entire assembly can be.
  • Mounting Malfunction – Shear – Tensile – Pull-out

Ch 19 – Pg 395

install elements8
Install Elements
  • Mounting
    • Mounting is the practice of suspending or attaching components to the structure of a building.
    • Fasteners
      • Best Practice
      • It is best to get your fasteners from a reputable organization.
      • A local hardware store may not have grade 5 or 8 hardware in stock
  • Floor Mounting
  • Overhead Mounting
  • Wall Mounting

Ch 19 – Pg 395

install elements9
Install Elements
  • Where does Power Come From?
    • Power generation station
    • High voltage transmission lines
    • Electric substations
    • Local transformer
install elements10
Install Elements
  • Power on site
    • Service Drop
    • Service entrance
    • Electrical Service-Equipment Entrance Panel
    • Main Distribution Panel
    • Feeders
    • Subpanels
    • Individual branch circuits
    • Wall outlets
    • Directly wired equipment

Ch 9 – Pg 166

install elements11
Install Elements
  • Power requirements
    • Dedicated panelboards, equipment, and systems used for the purpose of supplying one phase of AC power
    • Auxiliary grounding conductor
    • Additional requirements for AC power in AV systems - isolated grounding systems
domain a provide av solution1

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Domain A - Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power
control systems
Control Systems
  • Control Systems
  • Audio & Video Device Control Options

Ch 16 – 328 - 330

control systems1
Control Systems
  • Controlled Functions
    • RS232
    • RS422
    • TC/IP
    • IR & RF
control systems2
Control Systems
  • User Interface
    • GUI
    • Dashboard
domain a provide av solution2

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Domain A - Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power
domain a provide av solution3
Domain A - Provide AV Solution
  • Commission system
    • Punch-list
    • Create a punch list of changes, making corrections immediately when possible.
  • Demonstrate and Test Equipment
    • Explain the technical functions of each device in a system.
    • Advise the client on how to use the room or system design.
    • Use test patterns and signal generators.

Ch 21 – Pg 437 - 441

domain a provide av solution4

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Domain A - Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power
create documentation
Create Documentation
  • Create documentation (user manuals, maintenance reports, etc.)
  • Best Practices
    • Arrange equipment manuals in alphabetical order and groups by function (an example would be all display types).
    • Leave a copy of the software documentation with the equipment rack, the project manager and the client/end user.

Ch 21 – Pg 443 - 446

create documentation1
Create Documentation
  • Best Practices
    • Save all computer files associated with equipment, especially if the files contain records of the system settings. 
  • It is most professional to arrange customer equipment manuals in a binder?
    • Alphabetically and grouped by function.
    • By purchase date.
    • Numerically by part number.
    • By cost.
domain a provide av solution5

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Domain A - Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power
train users
Train Users
  • Best Practices
    • Use an outline of what you are going to cover.  
    • Study the system.
  • After a project is complete, schedule a system training session with______________________ .
    • The client's typical users.
    • The client contact and architect.
    • The install technicians and system programmer.
    • The client's top executives.

Ch 21 – Pg 441-443

provide av solution

Control Systems

Controlled Functions

User Interface

Dashboard for Controls

Commission system

Punch-list

Demonstrate and Test Equipment

Create Documentation

Training

Provide AV Solution
  • Install elements
    • Tools
    • Projector Orientation
    • Loudspeaker Systems
    • Cable Considerations
    • Mounting
    • Power
part two3
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions
operating av solution
Operating AV solution
  • Familiarize with solution functionality and operation
  • Interface with user
  • Verify equipment is operating properly
  • Operate solution
  • Perform daily preventative maintenance
  • Conduct solution shut-down activities
  • Pack away solution

Ch 21

operating av solution1

As a maintenance provider, you have the potential for _________________

all answers apply

repeat business with the company serviced

referrals to other companies

a partnership with the customer

Operating AV solution
  • Verify equipment is operating properly
  • Perform daily preventative maintenance
  • Complete documentation (daily logs, etc.)
  • If your company becomes the maintenance provider for a system, you should document ______________
    • everything
    • when preventive maintenance is provided
    • when equipment is updated
    • when another company's equipment fails
operating av solution2
Operating AV solution
  • Exercise:

Compare and contrast this maintenance log with the example in your student binder. Identify improper and proper procedures and best practices.

Ch 21 – Pg 445 - 446

part two4
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions
troubleshoot av solutions
Troubleshoot AV Solutions
  • Logical approach
  • Symptom recognition
  • List probable faulty functions
  • Localize the faulty function
  • Analyze
  • Failure Analysis

Ch 23

part two5
Part Two
  • Domain A –
    • Sell AV Solutions
    • Conduct Vendor Selection Process
    • Provide AV Solutions
  • Domain B – Operate AV Solutions
  • Domain D – Troubleshoot AV Solutions