CEO of Your Life: Learn from Excellent Companies and Reach New Heights of Success and Fulfillment

2. Today’s Agenda* • Learn from ‘best practices’ of excellent companies • Apply principles used by successful companies to our personal lives • Become an effective ‘CEO’ of your life • Reach new heights of career achievement and personal fulfillment

3. What’s So Great About Business?* Excellent Companies: • Have a Vision • Are fanatical about their Customers • Manage by Fact • Empower people • Engage in Continuous Improvement

4. Motivation to Change* Three ‘zones’ or states of living: • Crisis Zone • Complacency Zone • Purpose Zone

5. Activity: Quality of Life Index* • Fill out the questionnaire to come up with a number representing your current quality of life • Record results for reference and comparison later

6. For each of the following, please rate yourself on a scale of one to five (1 = not all satisfied, 3 = neutral, 5 = very satisfied) • My overall quality of life: • How I manage my time: • My daily stress level: • My daily productivity level: • My physical health: • My sense of purpose/direction in life: • How well I am fulfilling my various roles (e.g. mother/father, husband/wife, son/daughter, employee, friend): • How successfully I am attaining my career goals: • How well I am adding value to my community: • How much effort I devote to self improvement: • Add up your numbers for a total Quality of Life score (between 10 – 50)

7. If you scored between 10 and 25, this means that you’re living primarily in the CRISIS ZONE. You probably feel as though your life is spinning out of control. Don’t worry. The methods you’ll find in these pages will help you put out the fires and reclaim your role as active manager of your life. If you scored between 26 and 40, then you’re living in the COMPLACENCY ZONE. You may think that everything is going relatively smoothly, but chances are there’s trouble brewing not far beneath the surface. You’ve got to engage now if you want to reach your full potential and find great life satisfaction down the road. If you scored between 41 and 40, you’re living in the PURPOSE ZONE. This is where you want to be. Congratulations, you’re a good CEO already. But there’s always room for improvement. I’m sure you can think of new skills you’d like to develop, people whose needs you could be doing a better job of meeting, and far-reaching goals that you’d like to achieve.

8. Crisis Zone* • Self-centered • Victim mentality • Living for instant gratification • Fire-fighting • Reactive • Problem-solving • Short-term thinking • Externally focused • Dwells on past failures/mistakes • Living day-to-day

9. Complacency Zone* • No sense of urgency • Little growth • Little change • Maintains status quo • Comfortable (couch potato) • Complacent • Lacks ‘zip’ • Unenthused • Neutral feelings • Risk averse • Lacks passion

10. Purpose Zone* • Risk taking • Life has purpose and meaning • ‘Big picture’ mentality • Positive thinking • Passionate • Proactive • Planning-oriented • Organized • Balanced • Long-term thinking • Internally centered • Goal setting

11. The Pursuit of Happiness?* Some psychologists dispute the choice of happiness itself as an index of the good life. “Satisfaction is a byproduct of a life that involves more than the mere pursuit of happiness. I would argue that it’s worse to wake up in the morning without having a larger purpose in life than to wake up unhappy. Jut feeling good is a poor measure of the quality of one’s life” Dr Carol Ryff, developmental psychologist at the University of Wisconsin quoted in a New York Times article

12. Cost of Inefficient Living (COIL)* • Financial costs – actual wasted dollars • Opportunity costs • Lost time costs • Relationship costs • Emotional costs • Physical costs

13. Review* • Am I satisfied with the way I’m living my life? • Am I prepared to make changes? • Do I resist change? Why? • What’s my burning platform • What are my drivers for change? • What’s my COIL?

14. Platinum Standard* Our ‘moral compass’: • Provides us with crystal clear understanding of our purpose • Requires unwavering commitment • Integrates all facets of life • Considers our value system

15. A Vision Statement* • Multi-dimensional, not single focused • Qualitative versus quantitative • Selfless versus selfish • Motivating • Focused on the positive • A dynamic process

16. What Matters Most* Seven key factors: • Solid interpersonal relationships • Physical health • Spiritual fulfillment • Emotional well-being • Intellectual stimulation • Career achievement • Financial security

17. Gold Who Matters Most* ‘Circle of Customers’ Myself, my spouse, son, baby we are expecting = G Silver My parents, siblings, close friends, boss = S Bronze B Most relatives, acquaintances, coworkers, neighbors =

18. 10 Secrets of Winning the Lifetime Customer* • Get to know your customers • Make service your #1 priority • Set high standards of performance • Encourage customer feedback • Work to exceed customer expectations • Make your service program easy for the customer • Market your customer service program • Smile and show your customers you care • Support customer service throughout your life • Listen first, then respond Can be equally applied to our personal lives

19. Activity: Making an Exceptional Living Plan* Define your Platinum Standard: “To be the best I can be every day, and in doing so, to make richer the lives of those around me.”

20. Gold: myself, my spouse, my son Bronze: friends Short- Term Goals Long- Term Goals Must- Haves Uber- Goals Priority Customers Baseline Relationships Spend more quality time with family 75% of time on weekends, 2-3 hours per day on weekdays Breakfast together every day. Get home earlier 2 times per week. Work from home minimum of 1 day per week. New job that encourages shorter hours/ more work from home. Be in touch with friends more often Meet 1-4 times per month. E-mail/ phone sometimes Increase frequency of contact by 10%. Find regular events/do sports to meet up. Graduate from school

21. Gold: myself. Silver: my boss. Gold: myself. Short- Term Goals Long- Term Goals Must- Haves Uber- Goals Priority Customers Baseline Career Find new job with flexibility at growth company. Small company with no growth, no flexibility. Start research- ing, send resumes. Find new job within 3 months of grad-uation. Meet new people to network with. Eat better. Exercise more. Lunch out every day. Go to gym 2 times per week. Bag lunch 2 times per week. Go to gym 4 times per week. Bag lunch 3 times per week. Go to gym 5 times per week. Cook more healthy dinner. Physical

22. Activity: Picturization* Week of

23. Thank You!!* • Presented by Scott W. Ventrella • Author; “Me, Inc. – How to Master the Business of Being You,” and “The Power of Positive Thinking in Business – 10-Traits for Maximum Results” • For more information, please go to: www.positivedynamics.com