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Update from Washington State EAP for HR leaders

Update from Washington State EAP for HR leaders. Cindy Guertin-Anderson, EAP Director. Expert Professionals : trusted to provide clear, objective, confidential guidance and support; dependable.

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Update from Washington State EAP for HR leaders

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  1. Update from Washington State EAPfor HR leaders Cindy Guertin-Anderson, EAP Director

  2. Expert Professionals: trusted to provide clear, objective, confidential guidance and support; dependable. • Collaborative: partnering with clients to address concerns; fostering relationships with agencies to keep you well informed. • Practical Help: Practical support, useful tools and resources, and a clear and workable plan to resolve the problem. • Caring: listen respectfully and pays attention to your needs and concerns; treats all clients with kindness and compassion. • Culturally Relevant: welcoming and inclusive; meet clients where they are and with humility and respect. • Accessible: services readily available and easy to access; responding in a timely manner when you reach out for help. • Effective Promotion: employees are well-informed; communicate clearly what we do and what you can expect; a presence in your organization. • Broad Suite of Services: to support employee success, resilience, and wellbeing, and to address everyday concerns as well as urgent issues. Customer SatisfactionExpectations

  3. Approachable (non-judgmental, caring) Trusted (confidential, supportive) Solution-Focused (hopeful, positive) ANew Brand Personality

  4. NewLogo

  5. New Motto

  6. NewBrochure

  7. Brochure Inside

  8. Printable One-Pager

  9. Work / Life Services

  10. Work / LifeUtilization

  11. eap.wa.gov/suicideprevention SuicidePrevention

  12. Point of contact for EAP at each agency • Liaison with EAP • Promotion • New Employee Orientation • Wellness and Benefit Fairs • Posters, Monitor Slides, Brochures • Receive and distribute monthly newsletters Commitment: • 1-time training via webinar on being an EAP champion • Monthly emails and promotions • Coordinate or Facilitate promotion at your agency • Optional quarterly meetings EAPChampionNetwork

  13. Building Competencies: • Equity and Race • Implicit Bias & Stereotype Threat • Serving Transgender Clients • Trauma-Informed Care New Staff: • Clinical Services Manager • Global EAP, crisis management, and wellness experience • Counselor / Presentation Coordinator • Strong HR and training background in Higher Education • Clinical background working with grief and trauma New Case Management System: • Allows for more detailed and automated reporting • Allows clients to do online / mobile intake • Track outcomes Other Updates

  14. Questions?

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