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Chapter 3 Questions and Their Uses. Chapter Summary. Open and Closed Questions Primary and Secondary Questions Neutral and Leading Questions Common Question Pitfalls Summary. Open and Closed Questions. Open Questions

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chapter 3 questions and their uses
Chapter 3

Questions and Their Uses

chapter summary
Chapter Summary
  • Open and Closed Questions
  • Primary and Secondary Questions
  • Neutral and Leading Questions
  • Common Question Pitfalls
  • Summary

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

open and closed questions
Open and Closed Questions
  • Open Questions
    • Open questions are broad, often specifying only a topic, and allow the respondent considerable freedom in determining the amount and kind of information to offer.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

open and closed questions4
Open and Closed Questions
  • Open Questions
    • Highly Open Questions
    • Moderately Open Questions
    • Open Questions Have Advantages
    • Open Questions Have Disadvantages

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

open and closed questions5
Open and Closed Questions
  • Closed Questions
    • Closed questions are narrow in focus and restrict the interviewee’s freedom to determine the amount and kind of information to offer.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

open and closed questions6
Open and Closed Questions
  • Closed Questions
    • Moderately Closed Questions
    • Highly Closed Questions
    • Bipolar Questions
    • Closed Questions Have Advantages
    • Closed Questions Have Disadvantages

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

primary and secondary questions
Primary and Secondary Questions
  • Primary questions introduce topics or new areas within a topic and can stand alone even when taken out of context.
  • Secondary questions attempt to discover additional information following a primary or secondary question. They are often called probing or follow-up questions.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

primary and secondary questions8
Primary and Secondary Questions
  • Types of Secondary Questions
    • Silent Probes
    • Nudging Probes
    • Clearinghouse Probes
    • Informational Probes
    • Restatement Probes
    • Reflective Probes
    • Mirror Probes

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

primary and secondary questions9
Primary and Secondary Questions
  • Skillful Interviewing with Probing Questions
    • Skillful probing leads to insightful answers.
    • Be patient and be persistent.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

primary and secondary questions10
Primary and Secondary Questions

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

neutral and leading questions
Neutral and Leading Questions
  • Neutral questions encourage honest answers.
  • Leading questions direct interviewees to specific answers.
  • Interviewer bias leads to dictated responses.
  • Loaded questions dictate answers through language or entrapment.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

neutral and leading questions12
Neutral and Leading Questions

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

common question pitfalls
Common Question Pitfalls
  • The Bipolar Trap
  • The Open-to-Closed Switch
  • The Double-Barreled Inquisition
  • The Leading Push
  • The Guessing Game
  • The Yes (No) Response
  • The Curious Probe
  • Complexity Vs. Simplicity
  • The Quiz Show
  • The Don’t Ask, Don’t Tell

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.

summary
Summary
  • Questions are the tools of the trade for both interviewers and interviewees.
  • Knowing question types, unique uses, and advantages and disadvantages, allows one to develop considerable interviewing skill.

© 2009 The McGraw-Hill Companies, Inc. All rights reserved.