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Determine which track the customer wants:

At initial point of entry, provide customer with the WS office Menu of Services and ask: Are you a veteran or eligible spouse?. Determine which track the customer wants:. Customer provides proof of Veteran’s Status. Veterans/spouses

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Determine which track the customer wants:

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  1. At initial point of entry, provide customer with the WS office Menu of Services and ask: Are you a veteran or eligible spouse? Determine which track the customer wants: Customer provides proof of Veteran’s Status Veterans/spouses are notified of Priority of Service and asked if they want to claim veteran’s status? NO Yes Priority of Services for Veterans and Eligible Spouses Desk Aid Customer wants to access standard services? Customer wants to enroll in programs with eligibility requirements Support customer in access to desired standard services NO Yes NO Yes There are no bumping rights Provide program access earlier than other applicants according to local priority of service policy Policy: SCWDC WS-06-04 Revised: 06/21/2012 Document in SKIES or local tracking system

  2. Priority of Services for Veterans and Eligible Spouses • Eligible Programs • Programs with eligibility requirements and DOL funding include: • WIA (WorkForce Investment Act) • DW (Dislocated Worker) • DVOP (Disabled Veteran Outreach Program) • LVER (Local Veteran Employment Representative) • Standard Services • Standard Services include all free services available in the Menu of Services. These include but are not limited to: • Assessment • Skill development • Labor Market Information • Free training opportunities • Job search and placement • Office resources: computer, fax, phone • Community resource and referral • Link to Veterans to support programs • Info on how to file for unemployment insurance Priority of Service vs Preferential Service Given all thing being equal for all customers, Priority of Service does not secure bumping rights, but will provide services earlier than other applicants waiting for the same assistance. If two customers sign up at the same time, the Veteran is given priority. If the Veteran signs up later than another applicant, s/he cannot bump the applicant that is already enrolled. • Eligibility Requirements • A Veteran is anyone who serve at least one day in the armed forces and was not dishonorably discharged) • An eligible spouse is a spouse of: • Any veteran who died of a service-connected disability; • Any member of the active duty Armed Forces who, for a total of more than 90 days, is: • (i) Missing in action; (ii)captured in line of duty by a hostile force; or (iii) forcibly detained or interned in line of duty by a foreign government or power. • 3) Any veteran who has a total disability resulting from a service connected • disability, as evaluated by theDepartment of Veterans Affairs; or who died while such a disability, was in existence Policy: SCWDC WS-06-04 Revised: 06/21/2012

  3. Insert your local Priority of Service Policy Here In order to have a thorough Desk Aid, please print out and include a copy of your local Priority of Service Policy.

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