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Innovation and Cultural Intelligence Keys to Creating a Multi-Cultural Framework. William Sinunu, MA, LSW. Innovation. Present and Label yourself as Innovative Be Proactive and Develop Your Platform Link EAP Goals to Company Goals. JetBlue Internal EAP. Personal Issues Only

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innovation and cultural intelligence keys to creating a multi cultural framework

Innovation and Cultural IntelligenceKeys to Creating a Multi-Cultural Framework

William Sinunu, MA, LSW

innovation
Innovation
  • Present and Label yourself as Innovative
  • Be Proactive and Develop Your Platform
  • Link EAP Goals to Company Goals
jetblue internal eap
JetBlue Internal EAP
  • Personal Issues Only
  • System Operations
  • Voluntary Clients Only
  • Meditation Room
  • Separate Drug/Alcohol
  • JCCF (JetBlue Crewmember Crisis Fund)
comprehensive eap
Comprehensive EAP
  • Personal Relationships
  • Depression
  • Anxiety
  • Family/ Marital
  • Emotional Distress
gaining support
Gaining Support
  • Link Company Values (Safety, Integrity, Caring, Passion, Fun)
  • “Do The Right Thing”
  • Servant Leadership
  • Take advantage of available resources- JCCF
provide options for assistance
Provide OPTIONS for Assistance
  • Supervisors/ Managers
  • Internal EAP
  • External EAP (Critical Incident, Pet Sitters, Nannies, etc.)
  • Peer Assistants
a loving company at work
A Loving Company at Work
  • JetBlue handout
  • Read and discuss
  • Crisis, Deaths, Hurricane Katrina
education
Education
  • EAP Teams With Training Department
  • Exceed Government Guidelines
  • Build Upon Cultural Diversity Platform
  • Link Effort to Company Goals
  • Discrimination = Ignorance
tap into employee groups
Tap Into Employee Groups
  • Organize seminars, videos for online screening
  • Encourage Minority Group Formulation
  • Minority Employee Celebrations
  • Incorporate “How to Confront Discrimination” into Trainings
  • EVERYBODY participates at all levels
cultural intelligence benefits
Cultural Intelligence Benefits
  • Takes Cultural Diversity to a new Level
  • Creates Corporate Harmony
  • Builds Progressive Identity
  • Increases Department Communication and Interaction
my favorite adage
My Favorite Adage
  • “Minorities know more about the majority than the majority knows about itself”
  • My Childhood Experience
cultural clinical misconnects
Cultural/ Clinical Misconnects
  • A Peruvian immigrant discloses they have the skulls of their deceased parent on a shelf in their home.
  • What is your clinical and personal reaction?
  • How do you sensitively gather more information?
culturally intelligent clinicians
Culturally Intelligent Clinicians
  • Take a Cultural History during an Evaluation
  • Accepts and Embraces differences
  • Asks Questions and Clarifies without judgment
  • Discusses Cultural Issues Openly
  • Embrace ongoing Cultural Education

Note: Therapists should not assume a particular client

fits a certain cultural profile - ASK

diversity points
Diversity Points
  • Everybody is Ethnocentric
  • We all have Biases and Prejudices. Finding a Safe Space to Reveal them is Difficult to Find.
  • Each Culture Thinks its own Ways are Superior
  • Children are often Raised Believing their way is the Right way
  • Cultural Conflict does not Disappear because we Decide to Ignore it
  • When talking about other Cultures, we tend to focus on Differences instead of Similarities
  • Feelings of Anxiety, Loneliness and lack of Confidence is common when visiting other cultures
  • Understanding other cultures is a continuous process
education is key
Education is Key
  • YOU must participate to establish credibility.
  • Make Your Individual Contribution and Tap Into Your Level of Expertise- Sweeter
slide17
EAP
  • It’s not just productivity and cost savings
  • It’s not just about drug and alcohol rehabilitation
  • It’s also about building a caring, inclusive and educated company culture
by thinking
By Thinking
  • Innovation
  • Education
  • Cultural Intelligence