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UNS Energy Corp / Tucson Electric Power

UNS Energy Corp / Tucson Electric Power. Case Study : Virtualization: Lower IT Costs and Improve Operations Speaker: Chris Rima, Supervisor, Infrastructure Systems. Company Profile.

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UNS Energy Corp / Tucson Electric Power

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  1. UNS Energy Corp /Tucson Electric Power Case Study: Virtualization: Lower IT Costs and Improve Operations Speaker: Chris Rima, Supervisor, Infrastructure Systems

  2. Company Profile UNS Energy's primary subsidiaries include Tucson Electric Power, which serves more than 400,000 customers in southern Arizona; and UniSourceEnergy Services, provider of natural gas and electric service for more than 240,000 customers in northern and southern Arizona.

  3. Company Profile • 1,600 employees • 12 geographic locations throughout AZ • ~2,200 Exchange mailboxes • ~200 enterprise applications • Operating Systems: Oracle Sun Solaris, Microsoft Windows, Red Hat Linux • Major Applications: Oracle CC&B / E-Business / Financials / PeopleSoft, Microsoft Exchange, ESRI / GE Smallworld GIS, GE PowerOn OMS, IBM Maximo, CA Clarity/Service Desk, Siemens EMS SCADA

  4. Business Goals • Support IT service growth across enterprise • Contain operational costs in order to maximize EPS • Become a leader on “green” initiatives • Increase client self-service via the Web • Comply with increasing regulations • Increase business process efficiency

  5. Our IT Infrastructure:In The Beginning Primary Production Data Center - Tucson Data Center - Flagstaff Data Center - Kingman Lot’s of Silos WAN Data Center - Springerville

  6. IT Challenges • Application & physical server sprawl • Insufficient data center environmental capacity (UPS, cooling) • Low server resource utilization • Multiple storage vendors (NetApp, EMC, Sun, IBM) • Outgrown backup solution • Increasing lead times to provision and recover infrastructure resources

  7. IT Goals & Requirements

  8. The Preferred Shared Solution • VMware vSphere • Virtual Center, vMotion, HA, DRS • 1Gb  10Gb Cisco Nexus network backbone • Small 4 Gb Brocade SAN fabric • NetApp unified storage platform (FAS 6210, 3240, 3270 3170, 2040) • Multi-protocol, high-density disk, Flash Cache, data protection, cloning, de-duplication • Dell high-density blade servers (PowerEdge M620) • PlateSpin - P2V migration

  9. Results: Increased Productivity • 70% annual data growth • Zero increase in Storage Admin FTEs • Now managing> 200TB of capacity per FTE

  10. Results: Faster Provisioning • Server provisioning time reduced by 80% • NetApp cloning & VMWare templates • VMware VDI w/ NetApp enables user self-provisioning of thin client workstations • Reduction in calls toHelp Desk

  11. Results: Faster Data Recovery • Reduced avg server RTO by 88% • NetApp w/VMware enables user self-service recovery of network files and most servers • Eliminates calls toHelp Desk • Disk-to-disk recovery much faster than tape

  12. Results: Better Risk Mitigation • Failover and failback of critical Outage Mgmt System reduced by 95% • NetApp enabled user-initiated failover and failback operations

  13. Results: Increased Efficiency • Achieved 20:1 server-to-host average virtualization ratio • Over 90% server virtualization • Increased resource utilization by 400% • NetApp de-duplication and cloning reclaimed up to 65% storage space

  14. Space Savings Example: Virtualized Server VM Cluster on NetApp 3170 GB Results: 63% Space Savings

  15. Results: Better PerformanceUse Case: Data Warehouse Nightly Batch Refresh • Introduced Flash Cache on NetApp (in front of SATA disk) • 3x improvement in disk I/O speed & 30% reduction in time • Enabled faster month-end close & nightly/weekly batch

  16. Results: Return On Investment 140% Average Annual ROI over 6 Years $K

  17. Shared Infrastructure Benefits using NetApp-Cisco-VMware • Highest ROI and flexibility vs. other solutions • Unparalleled partnership and VAR support • Ability to manage 70% annual storage growthwithout increasing head count • Virtualization of Tier 1 applications while meeting or exceeding service levels • Significantly reduced backup / licensing costs • Reduction of unplanned downtime • Self-service through scripting of intuitive commands • Quick reaction to business changes through ease of management and scalability

  18. Looking Forward • Increase self-service • Extend the use of VDI • Continue additional capacity optimization technology (compression, denser storage, flash cache) • Expand internal cloud services

  19. Questions?

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