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2011 Consumer Injury Information Trend in Korea

2011 Consumer Injury Information Trend in Korea. Consumer Safety Department, Korea Consumer Agency. Contents. Incident/Injury reporting System in Korea What CISS is Source of Data Process of Data Collection Trends in the past 3 years How Data is used.

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2011 Consumer Injury Information Trend in Korea

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  1. 2011 Consumer Injury Information Trend in Korea Consumer Safety Department, Korea Consumer Agency

  2. Contents • Incident/Injury reporting System in Korea • What CISS is • Source of Data • Process of Data Collection • Trends in the past 3 years • How Data is used

  3. 1.Incident Reporting System in Korea The Framework Act on Consumer – Article 47 (1) (Duty to Report Information on Defects) If any enterpriser has found that there exist any serious defects in the manufacture, design or indication of goods and etc. provided to consumers which can danger the lives and bodies or damage the property of consumers, he shall report the defects to the head of the competent central administrative agency (including electronic report; hereinafter the same shall apply). Business Found in any serious defects in their products Duty to Reporting within 5 days after recognition Local Government

  4. 2. What CISS is Consumer Injury Surveillance System To systematically collect and monitor injury information, KCA operates the Consumer Injury Surveillance System (CISS). The function of it can be divided into 2 parts, one of which is collecting information and the other of which is analyzing and investigating the collected consumer injury information Legal Basis : 「Framework Act on Consumer」 Article 8, Article 51, Enforcement Decree and notices Article 39

  5. 2. What CISS is Consumer Claim (Consumer Counseling Hotline, Internet) Proposing corrective measures or recall to the Business CISS (Consumer Injury Surveillance System) Information collection Analysis & Investigation Injury Information Reporting Agencies (Hospitals, Fire station, etc.) Proposing safety system improvement Nationwide consumer counseling network (KCA, Consumer organizations, Local governments) Issuing alarm and announcing the fact (press release, report, etc.) Cooperating agencies (National Fire Data System of National Emergency Management Agency) Information provision to related agencies

  6. 3. Source of Data Domestic/Foreign press, etc. Injury Reporting Hotline Hospital National Counseling System-Sobinet Networking to 84 designated injury information reporting centers(66 Hospitals, 18 Fire Stations) nationwide in accordance with the Framework Act on Consumer) Source of CISS Information ( as of 2010)

  7. 4. Process of Data Collection

  8. 5. Trends in Product Safety CISS Trends in the past 3 years by items(asof 2008-2011) Total Collected Information : 161,868 cases

  9. 5. Trends in Product Safety Top 10 item in CISS during the past 3 years by Industrial goods & Facilities(asof 2008-2011) : excluding food, medicines, and medical service Total Collected Information : 114,765 cases

  10. 5. Trends on Product Safety Recent Consumer Safety Issues

  11. 6. How Data is used The KCA may take the following actions on the basis of such findings reported. issuing consumer safety alerts to prevent consumer injury and accidents 2. giving public notice of facts about the safety of Products, etc. 3. recommending corrective actions to the supplier of injurious Products, etc. 4. recommending corrective actions or measures for the improvement of safety to central or regional governments 5. other actions necessary for ensuring consumer safety, which are specified by a presidential decree Operates the Injury Information Evaluation Committee comprised of experts in all levels of society such as government, academia, medical care and legal circle. - Based on the gathered and analyzed information, the Committee proposes recalls and policy improvements to relevant institutions, urges businesses to take corrective action and informs consumers to ensure their safety.

  12. 6. How Data is used

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